ThePhotoStickReviews of thephotostick.com

2.5555 reviews
Appliances & Electronics
South Colorado Avenue 225, Haxtun, Colorado

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ThePhotoStick

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About ThePhotoStick

Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.

ThePhotoStick (thephotostick.com) has 555 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: thephotostick.com
Website: thephotostick.com
Category: Appliances & Electronics
Location: Haxtun, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 65% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ThePhotoStick reviews

555 approved reviews, newest moderated first

Kathleen P.
Feb 16, 2026
It is very confusing to use and doesn't work
It is very confusing to use and I am adept at using technology. I run in circles, it doesn't actually load, it says there is no room for a lousy 300 images, and I know there is nothing on it because last time I used it I wiped it afterwards. Very very frustrating, do not recommend.
Response from ThePhotoStickFeb 20, 2026
Hi Kathleen Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated. Thank you. Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Bill C.
Jan 23, 2026
Waste of time, money and energy - just back it up to your computer
The Photostick connects to the charging port of my iPhone. The backup took 5 hours and ran my phone battery dry twice in that time. While you can pause the backup to remove the Photostick and recharge the iPhone, on several occasions the program wouldn't recognize the Photostick on reinsertion and I had to start from scratch. And if you don't pause it before removing and the iPhone battery runs out, you have to start from scratch. So you can't just start a backup and walk away - you have to stay and monitor the phone battery charge. SO much easier to back it up to my Mac! And I have a backup for my Mac so who needs this? Expensive, clumsy
Response from ThePhotoStickJan 28, 2026
Hello Bill Thank you for your feedback. We regret that ThePhotostickOmni did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience. Thank you. Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Colin C.
Jan 5, 2026
A lady called Rachel was a fantastic help.
A lady called Rachel was very helpful.She understood what was wrong and addressed it imediately. I am very pleased with the way she dealt with my problem and cannot thank her enough for her help in sorting it out. I believe there should be more support staff like her,she was over and above what I expected...! I hope her firm appreciate her as much as we your clients do........👌👍
Response from ThePhotoStickJan 12, 2026
Hello Colin Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support agent, Rachel. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Jessica G.
Dec 28, 2025
Not compatable unless you have a new phone
Just a PSA for anyone outside of USA, just know you'll pay a fortune in border fees on top of the steep product price, so tack that into your budget when purchasing. I haven't been able to use the stick because I have a google pixel 7 and it wasn't until I received my package a month later that the directions informed me that that the stick is only compataple with google phones 8 and newer. Wish I would have known that before. As I am not someone who buys a new phone every two years, this is very frustraiting. Dissapointed.
Response from ThePhotoStickDec 30, 2025
Thank you for reaching out to us today. I do sincerely apologize for any confusion on customs duties or import taxes that your country may charge. We do post on our website under our shipping policy that you are responsible for paying any customs or import duties your country may charge. I do apologize if this was missed prior to placing your order with us. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated. Thank you. Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Patty
Dec 23, 2025
After trying to resolve an issue with…
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, my faith is restored that there are companies that truly care about their customers. Well done ThePhotoStick Team.
Response from ThePhotoStickDec 23, 2025
Hi Patty! Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Meme
Dec 8, 2025
There are Good people in the world!
I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they responded quickly, and within 2 hours, I received an email saying that they had forwarded my ticket over to the shipping department, where they would process and ship a replacement order. Hallelujah, there are still good people in the world. Thank you PhotoStick.
Response from ThePhotoStickDec 10, 2025
Hello! Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
eoin M.
Nov 28, 2025
I've just bought my second PhotoStick…
I've just bought my second PhotoStick based, obviously on my experience of the first bought a few years ago. Unfortunately, I made a mistake in placing the order and 2 were ordered. I wrote immediately and the team rectified things immediately with several reassuring email messages as it was going on. I am assured I will be refunded the second, unwanted Stick in a couple of weeks. Eoin MacDougald
Response from ThePhotoStickNov 28, 2025
Hello Eoin Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Karl Heinz B.
Nov 25, 2025
Rausgeschmissenes Geld!!
Habe mir einen 256GB Stick gekauft. Mit Steuer rd. 180€. Das ist nicht nur Wucher, sondern für mich auch Betrug, da absolut nichts funktioniert. Habe mir sogar einen Experten hinzugezogen, aber auch der konnte mir nicht helfen. Möchte den Stick auf jeden Fall innerhalb der Frist zurücksenden! Frage ist nur: wohin! Es gibt weder eine Rechnung, noch eine Rücksendeadresse.
Response from ThePhotoStickNov 26, 2025
Hallo Karl Vielen Dank für Ihre Kontaktaufnahme. Klicken Sie bitte auf den untenstehenden Link, um mit unserem Kunden- und technischen Supportcenter verbunden zu werden. Einer unserer Mitarbeiter hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit. Unsere neue und verbesserte App wurde kürzlich veröffentlicht. Bitte prüfen Sie daher, ob Ihre App aktualisiert wurde. Vielen Dank. Rachel Das PhotoStick-Bewertungsteam ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center

ThePhotoStickReviews of thephotostick.com

About ThePhotoStick

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ThePhotoStickReviews of thephotostick.com

ThePhotoStick reviews

It is very confusing to use and doesn't work

Waste of time, money and energy - just back it up to your computer

A lady called Rachel was a fantastic help.

Not compatable unless you have a new phone

After trying to resolve an issue with…

There are Good people in the world!

I've just bought my second PhotoStick…

Rausgeschmissenes Geld!!

About ThePhotoStick

About these reviews

More in Appliances & Electronics, Colorado

SkyGenius

Manastin

Cpozip.Store

Snaptron

ThePhotoStick reviews

It is very confusing to use and doesn't work

Waste of time, money and energy - just back it up to your computer

A lady called Rachel was a fantastic help.

Not compatable unless you have a new phone

After trying to resolve an issue with…

There are Good people in the world!

I've just bought my second PhotoStick…

Rausgeschmissenes Geld!!