The Pets TableReviews of thepetstable.com

Three times now my dogs food has not arrived in time and has been late. We ran out of food and switching food mid stream as we know causes GI upset. They don’t seem to care about this and reply with lame excuses. My dogs liked the food however we started in January and here we are in May with three late deliveries resulting in diarrhea for my dogs.i now have to go buy different food so we cancelled the subscription and will stick with our new brand. Don’t do it!

Bad customer service. They delivered food even though I had cancelled the account and made that clear to them that I did NOT want ANY food sent to me anymore from their company anymore. I had cancelled the account a long while back so I called them immediately to remind them about that and to return the bags of food immediately back to them that I had just received seconds prior). She told me they can’t take it back and there will be no refund. My dog will not eat any of their food anymore which is irrelevant because every dog is different mind you) …but this is dry food in a bag..not food you have to freeze or put in a refrigerator. The lady at pet’s Table said I had two accounts and only 1 account was cancelled. I had previously called them and told them I did NOT want anymore food from them and they have that on record. However, they did not catch that I had 2 accounts (under the same name and address when I cancelled all food the first time?) However, It literally took her seconds to see I had 2 accounts under the same name and same address when I called about the unexpected delivery. However, I found out Amazon and Chewy.com deliver the same exact food (Pets Table dry food…same exact bags) that do not need to be refrigerated just like the one they sent me “directly from Pete’s Table. Exact replica of what I receive directly from Pets Table. If I had received it from Amazon they would have refunded me. I was told that Amazon has their own protocol on how they handle dry dog food. If I had received it from Chewy.com they would have refunded me and not required me to send it back. Wow!! Customer service matters!!! I would not do business with a company who puts their service above the customer. Found Farmers Dog! 🙌

Bad customer service! Ordered first box with the promotion of a Fi Collar inclusion. Never received collar even after 2 email inquiries and responses stating it was in the works. When phoned, had a rude guy tell me I subcription started the day after the promotion ended and 'too bad'. I cancelled any further shipments/subscription and was given an 'okay, have a nice day'. I don't care about the food. There is a lot of competition out there for similar fresh dog food. Crappy experience.

So far Molly is loving the food. Being such a picky eater it’s a surprise. She is still unsure about the dehydrated food, so we’re going to try a different flavor on our next order. I’m pleased with the quality of the food and the customer service. Thank you, Nora Mooney

My dogs do not like this food! I wanted to switch from Farmers Dog and was excited to try this option. They haven’t eaten in 4 days and I’m at a frustrating loss. I have $600 of food in the freezer. What a waste.

Update: Petstable reached out a week later and apologized for the original response. They provided a full refund. Food was supposed to be delivered yesterday. I called to say tracking showed it was stuck across the country. They said, it will arrive today(yesterday), trust us. At 9pm I reached out and said it most definitely isn't arriving. They said wait three more days and call us back if it still doesn't arrive. That's it. I was counting on it, it didn't arrive and the tracking number shows its still sitting in Pennsylvania. They did nothing. No discount offer, no refund, nothing. Worst customer service I've ever received. Do I have to buy a lot of dog food (4 Dogs) because its never going to come, do I buy enough for a day, a week, a month, how much extra money do I have to spend.

The order came fast for an affordable price with lots of treats!! My baby loved the chicken meal and begs for more but my boy threw up the beef meal. No matter how little I fed him. Trying to feed your fur babies healthy is challenging but the Pets Table made it so much easier! Thank you team for an amazing product.

My dog loves it & the food is of good quality! I’ve never seen my dog lick her bowl for so long & carry her bowl for more!