The Pets TableReviews of thepetstable.com

I’m sure the food is good quality, but my little princess won’t give it the time of day. She turns her nose up and trots away.

I'm currently in the process of transitioning my toy poodle Zumi Umi (9lbs) fully to the lamb and beef air-dried food. He's a typical poodle and is picky about his food but thankfully he has been doing really well so far. My only issue/concern is the size of the food pieces. They are super irregular and some pieces are rather long and large. Yesterday, I noticed him repeatedly chomping his mouth several minutes after eating. He had one of the longer pieces stuck length wise along his back molar and I had to pull it off. Now, when I feed him, I'm worried and spent a few minutes chopping the bigger pieces in half. It doesn't seem like a really big deal but one of my reasons for switching him to this food was to stop making food his food which is what I've been doing.

My babies get so excited everytime they get their bowls. They’re always waiting by my side to set the bowl down for them. It’s fresh and I feel so much better giving them a healthier and better option. My pups are super happy I can tell.

I love The Pets Table, and so does my dog Rue. The mix of fresh and dry is a nice reward and basic. She looks and feel amazing. Great quality.

My dog died. A couple months later I got a new dog, figured I’d get him on the pets table, but for some god forsaken reason you can’t add a pet without reactivating an inactive one. You also can’t delete an old one. Its insane, now I’m bawling my eyes out cause I can’t get my dog food without paying for my dead dogs food. Like loosing my dog wasn’t awful enough. I’m so frustrated, dogs die you’d think they’d have a better set up than this.

UPDATE: The Pets Table agreed to a 50% refund, not credit, of a what they charged me to compensate for a website malfunction that resulted in shipping too much food. I called customer service twice and emailed three times, before posting a negative review. I received an email in response to the review. After a couple of exchanges, a refund was processed. I appreciate their consideration. Three stars = it shouldn't have been that difficult to receive compensation for a malfunctioning website issue. There are three different ways to order Pets Table food - 100% (full meal), 70% (mixed), and 50% (topper). My intial order was for the 100% "full meal" type. However, the amount of food received was too much. I went into the website to change the delivery date to give me time to use up the order AND reduce the food order to 50% "topper" type within the first couple days following the delivery. As requested, the second order was delayed correctly, but the meal type remained at 100% and the food amount more than doubled! I called customer service to explain I received too much food. It was then I learned my meal change request to 50% was not reflected in my account? It still showed 100% full meal type! Once again, I went back into the website and attempted to change to 50% "topper", but the page returned an error telling me "there was an issue updating recipes". (This did not appear the first time I tried to change my order.) I tried again and received the error. It took three attempts before correctly recording my selection. My order was delivered incorrectly because Pets Table's website malfunctioned. When I explained this to customer care via phone, they pretended as if I hadn't mentioned the website malfunction. When I emailed three times, including screenshots of error, the response didn't address the reason for my message??? Pets Table "customer care" denied my refund request twice via phone and twice via email. I won't be reaching out to them anymore, but I will be posting and sharing my story. My senior pug will be 17-year old in September. He's already transitioned to this food. I won't jeopardize his health by switching foods again because I'm frustrated with PT non-existent customer service. Farmers Dog might cost a little more, but at least their website ordering system works properly. Pets Table customer service = ZERO PERCENT.

The app is very difficult to navigate especially if you have to make a change. The customer service is all offshore and while very polite tell you the problem is fixed when it is not which ends with cancelled orders and no food and no communication to the effect. Customer service specialist gave me credit for my trouble but the order was cancelled by the "system" which they cannot override so no food again. My dog is very picky and loves the product but has gone days without eating (his choice) while I waited for an order that wasn't coming. Product is available on Amazon so will be going that route in the future.

My pup loves the taste of the wet/fresh food and the freeze dried! The bags of fresh/wet should be portioned out differently, if you feed your dog 1/2 bowl fresh and 1/2 freeze dried once a day you end up having a bag open for 8 days. Which is really a lot more than it should be. We switch it up so he gets all wet a few nights just to have it not be open food for so long. Value wise I purchased based on advertised per day pricing and when it was all said and done it was quite a bit more than the "advertised" price. I love the freeze dried topper option so I continued with that but went back to our previous brand for the wet/fresh food.