PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

13,463 approved reviews, newest moderated first

Blanca
Dec 12, 2021
My auto ship order was set
My auto ship order was set. Except I forgot to change my address. Oops. I'm waiting and waiting. I contacted Petlabco customer service by email. They informed me that my order was returned to them. They shipped it out to my new address that same day. And made sure I was informed right away. Thanks again. Love the product. My pup is having more energy and looks so much better. Blanca G.
Response from PetLabCo.Dec 13, 2021
Hi Blanca, We’re so pleased to hear that you are delighted with our product and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 Warm regards, PetLab Co.
Randall C.
Dec 12, 2021
responsive to my questions
i had questions about product related to my dog, as well as some confusion about the cart and offers. They were helpful in resolving my questions. Have signed up for monthly delivery of their product.
Response from PetLabCo.Dec 13, 2021
Hi Randall, We are so delighted to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Pat B.
Dec 11, 2021
Our beautiful little rescue
Our beautiful little rescue, Vyrna, is finally making great headway since adding PetLab Probiotic Chews! When first rescued Vyrna had severe alopecia, itchy ears, all sorts of allergies, and upset tummy spells. She is greatly improved, has a full coat, rarely scratches her ears and is a picture of health! Thank you PetLab!
Response from PetLabCo.Dec 12, 2021
Hi Pat, That's wonderful to hear! ❤️ We're so happy to know that your sweet Vyrna is doing a whole lot better with our Probiotic Chews. Thank you so much for sharing this amazing update with us and we hope she continues to enjoy them! 🐾 All the best, PetLab Co.
CYNTHIA G.
Dec 10, 2021
PetLab Dental formula and Probiotic sticks
We are using the PetLab Dental formula and Probiotic sticks. Our Gertie is 13 y/o and her breath is so much better and her teeth are much whiter. Her tummy doesn’t makes these crazy noises any longer and potting (poop) is much improved. Customer service is a delight!
Response from PetLabCo.Dec 11, 2021
Hi Cynthia, Thank you so much for this wonderful feedback! We're so glad to know that our products are working wonders for your furbaby. We appreciate your kind words and we're truly grateful for your review. ❤️ All the best, PetLab Co.
lana L.
Dec 9, 2021
Order was short one item
Order was short one item. Emailed you and Sam took care of it immediately. You are the absolute best company to deal with and the joint relief product I am giving my Lab, Maddie is divine. Will reorder soon. Lana Lillard
Response from PetLabCo.Dec 10, 2021
Hi Lana, Thank you for sharing your customer service experience with us! ❤️ We’re so happy to hear that you are satisfied with the support you received from Sam and we’ll make sure he gets your commendation. 🥰 We truly appreciate your wonderful feedback! All the best, PetLab Co.
R. B.
Dec 9, 2021
Always great customer service from…
Always great customer service from Petlab Co.
Response from PetLabCo.Dec 10, 2021
Hi R, We’re so happy to hear that you are delighted with your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 Kind regards, PetLab Co.
Cory
Dec 9, 2021
Costumer service redemption
The customer service is great went out of there way to resolve all my issues. They are giving me the opportunity to give them a second chance they have definitely earned it. The products work well love the dental formula my to dogs 🐕 use it daily Ditka Is 13lbs Maltese and brindy is a 65lb American terrier and there teeth and breath are in great shape. Thank you.
Response from PetLabCo.Dec 10, 2021
Hi Cory, We're sorry to hear your order was damaged in-transit. We try to assure that your order arrives in perfect condition, but some things are outside of our control. We will look into this and send out a replacement. We will be reaching out to you. PetLab Co.
Geneva P.
Dec 9, 2021
It's so hard to cancel
Updated review: I was able to reach them and had my subscription canceled. They were very proactive and followed up until all my concerns were resolved. I love their products, I just can't afford it now that's why I canceled. It's so hard to cancel. I have emailed them and no reply for days now. I couldn't find a number to call.
Response from PetLabCo.Dec 10, 2021
Hi Geneva, Were sorry for the inconvenience you experienced. Our Customer Support team can be reached 24/7 at [email protected]. If you have chosen the one-time purchase option or subscription, Customers can edit or cancel at https://account.petlab.com/login. Alternatively, If you provide your order ID number we will reach out to you. PetLab Co.

PetLabCo.Reviews of thepetlabco.com

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