PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 19, 2026

Hello Frak, We're sorry to hear you've had trouble canceling your subscription. We understand how frustrating this must be and would love the opportunity to help. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Oct 12, 2026

Hi Jennifer, We are so sorry to hear this has been experience. This is certainly not the level of service we want to provide, especially to a customer who has been loyal to us for so many years. A member of our Customer Experience Team will reach out to you directly to provide further assistance. Thank you for bringing this to our attention and giving us the opportunity to address your concerns. Regards, PetLabCo.®

Response from PetLabCo.Oct 11, 2026

Hello Karen, We are sorry to hear that you did not see results. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards. I understand that you received another delivery. We always want managing your subscription to feel simple and stress-free. In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know, we really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Oct 9, 2026

Hi there, Thank you so much for sharing your experience. We completely understand your concern about the price—it's an important consideration. Please know that we do our best to keep costs as low as possible while maintaining the quality our customers (and their pups!) rely on. We’re committed to using high-quality ingredients, thoughtful packaging, and providing a caring customer experience. We offer a 20% discount on our subscriptions along with additional discounts for bulk orders (ex. 3 containers every 90 days is a better cost per container than 1 tub every month) We truly hope the benefits speak for themselves and make a positive difference for you and your pup! Best regards, PetLabCo.®

Response from PetLabCo.Oct 8, 2026

Hi Penny, Thank you so much for sharing your experience. While we are so happy to hear your dog has seen the benefits, we are sorry to hear he had a hard time with the chew. It might be beneficial to explore other options, and we'd love the opportunity to assist you with that. We are hoping you will respond to our request for more information. Regards, PetLabCo.®

Response from PetLabCo.Oct 6, 2026

Hi James, Thank you so much for taking the time to share your experience. We are sorry to hear you have not seen the results you were hoping for with our ProBright® Advanced. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience Team will reach out to provide further support. Regards, PetLabCo.®

Response from PetLabCo.Oct 2, 2026

Hi Max, Thank you for taking the time to share your feedback with us. We appreciate your patience while using our product. We hear your concern regarding your dog's ongoing discomfort and the uncertainty around the proper dosage for her weight. We try to make our recommended servings are as clear as possible for pet owners. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Kind regards, PetLabCo.®

Response from PetLabCo.Sep 26, 2026

Hello Lupe, Thank you for sharing your experience with us! 🐾💙 We’re glad to hear everything is going well so far. We appreciate you giving the product time to become part of your pup’s routine, and we look forward to hearing how she’s doing after six months! Best Regards, PetLabCo.