PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 22, 2021

Hi Laura, We're so pleased to hear our chews are working wonders for Jaeger! 🥰 Thanks for sharing this amazing news with us. We're so excited to hear about this great progress and we love that you're seeing a transformation. Here's to a happier and healthier Jaeger forevermore! ❤️ You have our most sincere appreciation! 😊 Kind regards, PetLab Co.

Response from PetLabCo.Dec 22, 2021

Hi Brent, It's great to know that your pup is having desirable results with our Dental Formula.🥰 It's always an uplifting experience for us to keep hearing stories such as yours! We have nothing but high hopes for your overall PetLab experience. ❤️ Thank you so much for your inspiring review. All the best, PetLab Co.

Response from PetLabCo.Dec 22, 2021

Hi Molly, We work diligently on our Customer Service so it is regrettable on our behalf to have you feeling otherwise. We most certainly care greatly about our customers experiences. We do our utmost to provide transparency regarding our products and processes. We will be reaching out to follow-up on this concern. Thank you. PetLab Co.

Response from PetLabCo.Dec 21, 2021

Hi Kipp, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your pleasant review. ❤️ Kind regards, PetLab Co.

Response from PetLabCo.Dec 21, 2021

Hi socupcake, Your kind feedback means so much to us! ❤️ We are delighted that you're seeing great results with our product for your sweet dog! 🥰 Kind regards, PetLab Co.

Response from PetLabCo.Dec 16, 2021

Hi Chris, We're so pleased to hear our chews are working wonders for your Pitbull! He must be feeling so much better, happier, and healthier now! 🥰 We're grateful that you have allowed us to help your pup! Moreover, we'll never forget your kind words on your customer service experience. Thank you for your recommendation! ❤️ Best wishes, PetLab Co.

Response from PetLabCo.Dec 16, 2021

Hi Octaviano, Thank you for sharing your customer service experience with us! 🥰 We’re so happy to hear that you are very satisfied with our products and the support you received from us! 🥰 You have our deepest gratitude! ❤️ We truly appreciate your feedback and recommendation! Kind regards, PetLab Co.

Response from PetLabCo.Dec 16, 2021

Hi Geraldine, We are so sorry to hear about your concern with our new packaging. 😞 We have launched our brand new, eco-friendly packaging designs with 80% less plastic. We have upgraded our plastic tubs to new air-tight tins and aluminum bottles. This is part of our mission to make our whole range more environmentally friendly, whilst making sure your pet’s supplements are the freshest they can be for longer. We'd like to also assure you that the formulation and efficacy of our chews have not been changed and we are doing our best to provide consistency with our products. 😊 Furthermore, we're happy to hear that our chews seem to be helping your pug! This means so much to us! We appreciate your feedback! 🥰 Lastly, we're so sorry to know that some of the chews from the tubs you received were missing. Rest assured that this is never intentional. We would like to assure you that you can always count on our Customer Service team to work with you should you encounter any issues during and after ordering. Please don't hesitate to contact us should you require further assistance on this matter. We are happy to help! Thank you for leaving this review. ❤️ All the best, PetLab Co.