We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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No noticeable improvement in my 3 yrs old male Doberman. Same for my 2yrs old Doberman female
Response from PetLabCo.Oct 16, 2026
Hi Gary,
We are sorry to hear you have not seen the benefits for your Dobermans.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Best regards,
PetLabCo.®
CC
Carol C.
I like the product, not their customer service
I like the product, but after I got the first jar, I rested another and thought I put it on auto-fill for one a month. The auto fill is for two a month. I don’t need two a month, just one. The company keeps sending me emails to update my payment information because my order is on hold, but I want to change the frequency or the number of jars sent before I do that. I have sent multiple emails, filled out the “contact us” form & replied to their texts and emails to me numerous times and I can’t get any help from them. I’m very frustrated.
Response from PetLabCo.Oct 5, 2026
Hi Carol,
We’re sorry for the frustration you’ve experienced while trying to update your subscription. 💚 We also have a Customer Portal where you can manage your subscription, including your delivery frequency and the number of jars you receive.
We also checked our records but weren’t able to locate any recent messages from you. Could you please let us know how you tried to reach us, such as through email, our contact form, or text message? This will help us look into what may have happened and assist you further. 🐾
In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention!
Kind regards,
PetLabCo.
LO
Lorela
Extremely disappointed
Extremely disappointed – didn't clean my dog's teeth at all
I bought this product with high hopes that it would help clean the plaque and tartar build-up on my dog's teeth, but I am very disappointed with the results.
I followed the instructions religiously every single day for over two months, yet my dog's teeth haven't cleaned up at all. The buildup is still completely there, and there has been zero improvement in his breath or dental hygiene.
Given the high price, I expected at least some noticeable difference, but it turned out to be a complete waste of money. I will not be purchasing this again and definitely would not recommend it to other pet owners.
Response from PetLabCo.Sep 29, 2026
Hi Lorela,
We are sorry to hear that you have not seen the desired results, and we completely understand your frustration.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. We want to be transparent that our product is not intended to replace professional dental cleanings or teeth brushing, it is designed to support overall oral health and help slow the buildup.
Every dog is different too; factors like genetics, diet, saliva composition, and the rate of tartar accumulation can vary greatly from pup to pup, which can impact how well the product works for each individual. For dogs with higher levels of buildup, professional cleanings will always remain an important part of their dental care routine.
We'd love the opportunity to assist you with this further! Our team has reached out to you, and we hope to hear back from you soon.
Warm regards,
PetLabCo.®
RM
Ryan M.
Never again
Ordered the trial, cancelled before the next auto-ship, it still shipped. The email address they provide for customer care gets a bounceback.
Response from PetLabCo.Sep 22, 2026
Hi Ryan,
We are very sorry to hear about your experience. That is certainly not what we want for our customers. We would love the opportunity to look into this further. If you are open to it, please respond to the request we have sent.
If you would prefer, you can also reach our team here:
Email: [email protected]
Phone: +44 808 189 1674
Our contact information can be found on our website here: https://www.petlabco.co.uk/contact-us and on the product label. We hope to hear from you soon!
Regards,
PetLabCo.®
AT
Anita T.
Delivery Service 👎🏽
The driver couldn't be bothered to place the package at the front door (as in the past). The package was thrown over the fence into the front yard. 😔
Response from PetLabCo.Sep 14, 2026
Hello Anita,
Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner
In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know.
Kind regards,
PetLabCo.
JM
Jackie M.
My dog is still scratching
My dog is still scratching, itchy and rolling around trying to get some type of relief and whining all .night .. long ..please DO NOT SEND ANY MORE PRODUCTS TO ME!.. EVER! It does not work for my dog..ps,why was I sent 2 separate packages on 5th & 7th of August 2026?¿? Explain to me. I'm CANCELING ALL MEMBERSHIPS and ORDERS TODAY SEPTEMBER 9,2026 AT3:10am
Response from PetLabCo.Sep 9, 2026
Hi Jackie,
We are sorry to hear you have not seen the desired results and have received duplicate orders. That would certainly be frustrating.
We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement.
We'd love the opportunity to look into this further. Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
TG
Trevia G.
I'm just exhausted trying to stop these…
I'm just exhausted trying to stop these order deliveries. I have to many recurring items that will last my dog for about 7months. I've tried canceling my orders but it's difficult logging on to website.
Response from PetLabCo.Sep 3, 2026
Hi Trevia,
We are so sorry to hear about your experience. We would be happy to look into this for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
JL
JLD
Too expensive
Too expensive
Response from PetLabCo.Aug 25, 2026
Hi there!
We completely understand your concern about the price—it's an important consideration. Please know that we do our best to keep costs as low as possible while maintaining the quality our customers (and their pups!) rely on.
We'd be happy to go over options with you to ensure you are on the best plan for your needs. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
