PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 23, 2026

Hi Kathleen, We are so sorry this has been your experience! We were unable to locate any cancellation requests from you. Our team can be reached at: Phone: 1-866-473-8522 Email: [email protected] We also offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Regards, PetLabCo.®

Response from PetLabCo.Oct 23, 2026

Hi David, We are sorry to hear you have not seen the desired results for your dog. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®

Response from PetLabCo.Oct 22, 2026

Hi Judith, We are very sorry to hear your dog is no longer with you and that you have run into issues canceling your subscription. We were unable to locate any cancelation requests from you. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login You can also reach out to our team at: Phone: 1-866-473-8522 Email: [email protected] Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®

Response from PetLabCo.Oct 16, 2026

Hi Janet, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Oct 14, 2026

Hi there, Thank you so much for taking the time to share your experience. We are very sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Oct 13, 2026

Hi Nicole, We are sorry to hear you have run into trouble cancelling your subscription. We offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login You can find our contact information available on our website here: https://thepetlabco.com/contact-us and we have our phone number on every product label. We can be reached at: Phone: 1-866-473-8522 Email: [email protected] Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Oct 11, 2026

Hello there, We’re sorry for the confusion. When placing an order, customers can review and select either a one-time purchase or a subscription before completing checkout. However, we understand that the subscription option may not have been clear in your experience. Could you please provide us with your order ID? Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best, PetLabCo.

Response from PetLabCo.Oct 9, 2026

Hi Bob, We are sorry to hear about your experience! We were unable to locate any previous messages from you. Our team can be reached here: Phone: 1-866-473-8522 Email: [email protected] Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will also follow up with you shortly to provide support. Regards, PetLabCo.®