PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

13,463 approved reviews, newest moderated first

Adam M.
Oct 3, 2022
Joint Care Chews are Great!!!!
My golden retriever barely wanted to get up, much less walk around. After starting these chews for 1-2 months, she is playing again and even going on over one mile walks with us. These have been a blessing for her. The vet prescribed an anti inflammatory but they didn’t help her symptoms. These chews are amazing!
Response from PetLabCo.Oct 4, 2022
Hi Adam, We're so happy to hear that our chews have been a blessing for your dog. ❤️ It's always an uplifting experience for us to keep hearing stories such as yours! Thank you for your feedback. All the best, PetLab Co.
Kenneth H.
Oct 2, 2022
Great
Great to do business with.
Response from PetLabCo.Oct 3, 2022
Hi Kenneth, We’re thrilled to hear you’ve had such a positive experience with our PetLab Co. Customer Care Team. Thank you for sharing your feedback! 😊 All the best, PetLab Co.
Alice F.
Oct 2, 2022
It hasn’t been very long but…
It hasn’t been very long but I’m hopeful that the joint chews will work for Riley. My 5 stars is based on the customer service and concern they have shown for me and my pets.
Response from PetLabCo.Oct 2, 2022
Hi Alice, We're so happy to know that you've had a pleasant customer service experience. Thank you for sharing! ❤️ We hope you'll see results soon! 🐾 All the best, PetLab Co.
Lynneah L.
Sep 29, 2022
Awesome and Reputable Company!!
The customer service and communication is top notch. They really care about the wellness of your pet and to me that is very important. I will continue to order the probiotics and already think they are making a big difference in my pets needs.
Response from PetLabCo.Sep 30, 2022
Hi Lynneah, We’re so happy to hear that our chews are making a big difference. It's comments like this that really inspire us to do what we do. Thank you so much for your feedback! ❤️ All the best, PetLab Co.
Charlie M.
Sep 29, 2022
Unable to cancel unwanted subscription
I too thought I was making a one off purchase and then found out I had been signed up to a monthly subscription. The help centre has no phone number and you need to register to amend subscriptions- when you do this the form does not work. There is no way to cancel. Order #165146. Petlab responded within a day and cancelled my order. Very nice gentleman on call.
Response from PetLabCo.Sep 29, 2022
Hello Charlie, We are sorry to hear that you were not aware that you were on a subscription and have had difficulty accessing the Contact US form to cancel your subscription. We'd be happy to assist you in this matter. We'll have a representative reach out to you soon. PetLab Co.
Bernadette R.
Sep 27, 2022
Our dogs coats have never been as soft…
Our dogs coats have never been as soft and shiny as they are after being on your products. Thank you
Response from PetLabCo.Sep 28, 2022
Hi Bernadette, We're delighted to hear about your dogs' improvements! ❤️ It makes us so happy to know when we hear pups improving so much better. Thank you for your wonderful feedback! All the best, PetLab Co.
CustomerPatti M.
Sep 27, 2022
Great Products
use the Dental Formula and the Probiotic chews on my dog. The dental Formula is great! No more bad breath for my Tucker. The chews are great also.
Response from PetLabCo.Sep 28, 2022
Hi Patti, We're glad that you found satisfaction with our products! 🥰 It's feedback like this that keeps us all super motivated here at PetLab Co. Thank you for your feedback! All the best, PetLab Co.
Teresa H.
Sep 27, 2022
I love the probiotic chews for my 9 year old Chihuahua mix
I love the probiotic chews for my chihuahua mix. Chance is 9 years old and definitely looking his age. I have noticed an improvement in his energy level, as well as, his diet and his coat is smooth and shiny. He no longer has terrible breath nor drags his behind across the floor. He looks forward every morning to receiving his chew since it is soft and he has had teeth removed at his last vet check. I recently placed my order for refills but accidentally ordered the anal gland chews. PetLab was quick to respond and resolve my issue. Thank you for loving our fur babies as much as we do❣️ ~ A satisfied customer
Response from PetLabCo.Sep 27, 2022
Hi Teresa, Wow! We’re so happy to hear that you are delighted with our products and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! Your needs and your pet's health are our top priorities! 🐶 All the best, PetLab Co.

PetLabCo.Reviews of thepetlabco.com

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Joint Care Chews are Great!!!!

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I love the probiotic chews for my 9 year old Chihuahua mix