David, West S.
Satisfied customer
I was not happy with the online order process and need to cancel a subscription I made without realising. However, PetLab put a lot of effort into understanding and addressing my complaint, including two calls from their customer services department. This resulted in me feeling like a very satisfied customer with the final outcome of the purchase. Thank you PetLab.
Response from PetLabCo.Oct 7, 2022
Hello David, We are sorry to hear that you had difficulty navigating our website. We understand that you were disappointed with our setting for step 2 "Purchase Options" in the order process. We set the tab to be moved over to one time purchase should a customer not wish to enroll in a subscription. As for the cancellation process we appreciate any feedback our customers give us to make improvements. We'd like to speak with you further. Could you provide us with an Order ID? We'll have a representative reach out to you. PetLab Co.