PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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June Y.
They responded very quickly and made it easy for me to change my subscription when my phone wasn’t allowing me to do it.
Response from PetLabCo.Nov 29, 2022
Hi June, We’re thrilled to hear you’ve had such a positive experience with our PetLab Co. Customer Care Team. Thank you for your kind feedback. All the best, PetLab Co.
Bob R.
Great products, shame about service. I have a subscription for probiotics for my dog and every time delivery is late and dog it’s a day or 2 without any probiotics. Their help centre is appalling. I wish you could just buy these local or on Amazon as they just can’t seem to get delivery right at all. Hopeless
Response from PetLabCo.Nov 29, 2022
Hello Bob, We are sorry to hear about your orders seeming to arrive late. We set delivery dates so that they will replenish after 30 days of use. We'd love to speak with you and figure out where the disconnect is. Could you provide us with an Order ID? We'll have a representative reach out to you soon. PetLab Co
Chrystal L.
Chews are beneficial, my dog loves their taste.
Response from PetLabCo.Nov 29, 2022
Hi Chrystal, We're pleased to know that our chews have been beneficial for your dog. Thank you for your review. 😊 Stay pawsome, PetLab Co.
MRSAEEDSHAKIR
My subscription was supposed to be dispatched on 15th November I did not receive a confirmation email therefore no tracking ref. UPDATE 6/12 Now sorted, replacement sent out, and call from customer service to apologise
Response from PetLabCo.Nov 29, 2022
Hello MRSAEEDSHAKIR, We are sorry that you did not receive your order and you had difficulty in contacting us. We would be happy to work on this with you. Could you provide us with an Order ID? We'll have a representative reach out to you soon. PetLab Co
Jerry F.
Got some free items with our order.
Response from PetLabCo.Nov 28, 2022
Hi Jerry, Thank you for the feedback. We're grateful that you have allowed us to help your dog, please keep us updated about his/her progress. All the best, PetLab Co.
Kathy Pedro A.
Customer service was great, they answered my questions quickly and to my satisfaction.
Response from PetLabCo.Nov 28, 2022
Hi Kathy, We are thrilled to hear that you are delighted with your customer service experience. Thank you for sharing your feedback! Kind regards, PetLab Co.
Brenda F.
I had accidentally started 2 of the same subscription of the probiotic chews for my dogs. The survive department chatted with me and I got it taken care of
Response from PetLabCo.Nov 27, 2022
Hi Brenda, We're so happy to hear that you were satisfied with your customer service experience. Thank you for your affirmative feedback! All the best, PetLab Co.
Nancy S.
Both of my dachshunds take the probiotics, for about 6 months now. I do see some improvement, but they love them, so I continue to order. I have noticed that a few of my containers have been short a chew. When I reached out to customer service, they asked me to provide a picture of the inside of the container and a picture of the lot number. I had already thrown the container away. When I told them that, they sent two new containers anyway. Great customer service.
Response from PetLabCo.Nov 26, 2022
Hi Nancy, We're glad to know that you are delighted with how our Customer Care team handled your concern. Thank you so much for your positive feedback! We use all of the information we receive to improve how we work and the products we make to help better serve our customers. ❤️ All the best, PetLab Co.
