PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ken C.
Within 45 days, I received three separate batches of joint care chews when I was supposed to receive one batch per month. I have canceled all four of my subscriptions.
Response from PetLabCo.Nov 29, 2022
Hello Ken, We are sorry to hear that you received multiple shipments of Joint Care Chews and consequentally canceled your subscriptions. We'd like to speak with you further about this matter. We will have a representative reach out to you soon. PetLab Co
Joyce
I'm grateful that PetLab was concerned about my double subscription I made. I didn't realize I canceled my order and reordered because of the "black Friday" sale. When I ordered the products I wish the total would have automatically updated. It didn't so I just reordered for more savings. I have a double order and don't need any products until January reconfirmed by Mary. With the customer service attention to detail has been a very positive impact and experience!
Response from PetLabCo.Nov 23, 2022
Hi Joyce, Thank you so much for sharing your feedback. Customer satisfaction is our top priority and we are thrilled that you are delighted with your experience. ❤️ All the best, PetLab Co.
Laura
I have recieved great customer service when I have reached out! And petlab sent me free prebiotic chews for updating Doc's progress.
Response from PetLabCo.Nov 23, 2022
Hi Laura, We're pleased to hear that you're satisfied with your customer service experience. It is a pleasure and humbling experience to serve you and your furry friend's needs. 😊️ All the best, PetLab Co.
Amy S.
All a farce! Save your time. They do not reply to any messages. I have been left on read on multiple platforms. They state that the packaging has changed but the “same formula” remains. But the older one has literally different ingredients. When asked, no clarity is provided. When it comes to our fur babies, we don’t want misinformation! Stay clear!
Response from PetLabCo.Nov 23, 2022
Hey there Amy, We are very sorry to hear that we did not receive your messages. We were unable to locate your account, please provide your order ID and we will reach out to clarify any concerns your may have. PetLab Co.
CJ
Great customer service and products.
Response from PetLabCo.Nov 22, 2022
Hi CJ, We're happy to hear that you are delighted with our products and customer service. Your needs and your pet's health are our top priorities! 🐶 Kind regards, PetLab Co.
Rosemarie B.
I want to recommend pet lab to all my friends. My dogs skin has been so much better with the probotics from them. Had a few issues with my dogs and they were very nice to adjust things. I only buy stuff from them for my dogs as of few weeks ago just one dog now 😢. They are very caring company.
Response from PetLabCo.Nov 22, 2022
Hi Rosemarie, Thank you so much for your continued support of our product and for sharing your feedback on how our chews have helped your dogs. Your feedback means a lot! ❤️ All the best, PetLab Co.
Ian H.
Couldn't fault the service I had from this company. Expedient, excellent very quick and understanding
Response from PetLabCo.Nov 20, 2022
Hi Ian, We're happy to hear that you are satisfied with your customer service experience. Your needs and your pet's health are our top priorities! 🐶 All the best, PetLab Co.
Magdalena Alonso R.
The service , your people are so professional, they are very courteous. Thank you
Response from PetLabCo.Nov 19, 2022
Hi Magdalena, We are happy that you enjoyed your experience with us. It is a pleasure and humbling experience to serve you and your furry friend's needs. 😊️Thank you so much for your wonderful feedback. Kind regards, PetLab Co.
