PetLabCo.Reviews of thepetlabco.com

Similar to review by P. Beck, I've received repeated notifications that my payments have failed, despite using a perfectly good card, ample funds, and even the bank confirming everything looks good on the bank's end. I tried calling first, but gave up after an hour and a half. I've entered my payment information four times. Each time the website indicates everything looks good (I have screen shots.) A $0 pending payment shows up in my bank account, but in one or two days, each time, I receive a payment failure notice, and the subscription/order is dropped. I have sent emails or messages via their website explaining the problem no fewer than three or four times, without any useful response. I did receive some very chipper auto-replies stating "We have received your message.....Our dedicated Customer Care team will get back to you as soon as they can! Due to a high volume of requests, we are seeing longer response times." We are on day five now and I have yet to hear from anyone. If request volume is so high that they cannot assist customers in a timely manner, perhaps a re-evaluation of company protocols is in order. For now, I've given up and cancelled our remaining subscription that would no doubt run into the same issue without company intervention. We love the products but can't continue this relationship if PetLab can't find a way to correct their payment system issues. Update: Although I genuinely appreciate at least finally being acknowledged via TrustPilot, PetLab’s response is not any more helpful than earlier auto replies. Given that my issue has to do with their system not accepting my payment, I’m surprised they don’t know that I wouldn’t have an order number because an order isn’t generated nor number assigned until their system recognizes payment.

Llevo comprando el producto mucho tiempo y no veo resultados...creo que esra será la última vez .

I love this powder! My little Ernie, had stinky breath and his teeth were getting brown. I tried brushing them, in which he was not liking what so ever. Now his teeth are white again, and no more stinky breath. I've purchased 2 already and will continue purchasing this. ❤️

At the suggestion of a friend, Yoshi first began using the Dental Formula in 2022; well, it was a game-changer, so I decided to try PetLabʻs other products. It started with a PetLab dental chew + paste, and the brown discoloration and plaque were gone within three months (so sad you don't have this product anymore). So, I decided to try the Probright and Dental Chews. They do a great job. Yoshi actually thinks the chews are an after-meal dessert. Another product that has changed his and my life is the Anal Gland Support. Since beginning this powder, he hasnʻt required a vet visit for anal gland expression in almost two years. Of course, Yoshi loves the treats - liver, salmon, and rabbit - and they donʻt cause GI problems like other products. Māhalo PeLab for your great products and service.

My pups love taking their “vitamins” Every morning, I tell them let’s take your vitamins and they gobble them up with no problem! I’ve noticed a difference in my labrador when he does not take them.

Look their product is amazing but their app needs to be linked to your subscriptions. Once they charge you for their subscription it takes forever to get your product. To look up your subscription you have to go into the web page, such a pain. Just put it on the app,and to talk to someone forget about it. You have to wait for a call back.

My dog suffers from allergies to food and other things. She licks her paws, licks the air and scoots on her butt, and her coat is real dry and dull. After 2 months of probiotic chews it all has stopped. Great product would highly recommend go get your dog some!

I ordered PetgLabCo ProBright Advanced because I have struggled trying to brush my dogs' teeth. After 1 month I was pleasantly surprised when I opened each of their mouths and found that the majority of plaque on their teeth was gone and their breaths were pleasant