PetLabCo.Reviews of thepetlabco.com

Good products; good variety.

Excellent customer service. When I cancelled my subscription it was cancelled and when I wanted to reinstate it I was back on subscription immediately with a very generous discount. Lola is a 6yr old sausage dog, suffers with anxiety, loss of fur on her stomach and chest and itchy skin. Lola has been taking the skin and coat chews and the prebiotic chews for awhile now and they are amazing. Her fur has grown back, she doesn't scratch anymore and we noticed when we ran out of the prebiotic chews her anxiety returned. She's now back to her normal self. These chews do work and I highly recommend them. Thanking all the staff who have replied to my emails quickly and efficiently and helped me with questions.

Everything has been great so far.

Very poor service. The first package I received was damaged, and although I was supposed to receive two products, one was missing. I took photos immediately on the day it arrived and emailed customer service, but nobody ever responded. I repeatedly contacted them, not only about the missing product but also because I was trying to cancel my subscription. Every time I tried, the website kept redirecting me from the UK site to the US site, making it impossible to manage my account. The subscription model is extremely aggressive. There is no straightforward way to cancel it. My dog didn’t like the product, so I tried contacting customer service several times by email to discuss cancelling, but again, I received no response. The following month, they took another payment and sent another order. This time I received both products, but as I had already explained, my dog would not eat them. I contacted them again, asking them to stop the subscription, but they ignored me. Then they attempted to take payment for a third time. I tried everything I could think of—using my computer, iPad, and different browsers—but there was simply no way to cancel the subscription. I have never experienced anything like this with any other company. In the end, I had to empty the bank account linked to the subscription because every time money was deposited, they immediately attempted to take another payment. I eventually had to contact my bank and block this company from taking any further payments. I will need my hard earned monies back! This has been an incredibly frustrating experience.it took me 3!!!! months to be able to stop them charging me! The lack of customer support and the difficulty of cancelling the subscription are completely unacceptable. I would not recommend this company. Daylight robbery !!!

PetLabCo. product has been effective and easy to administer. I put my monthly order on hold recently and it was sent out anyway and I was charged. I emailed them about the mistake. PetLabCo. immediately reimbursed me and told me to keep the product. It was very easy to deal with their customer service support team. A+ company in my book.

I want no more contact with you. You solicit me every day. Stop it! I will never buy your product again.

No issue but when I did they took care of it fast!!! I'm definitely a customer for life!!! Thank you Petlab co. Thank you ❤️❤️

He lost most of he teeth even after daily use since I first purchased you product( whenever you set it to me ) don’t know the date. I wound like cancer my prescription.