Cara M.
Can’t even control my own subscription
I have been back in forth with an AI bot over how I cannot set up my account. I have been trying for MONTHS. You’re basically stealing money and charging my card. It tells me to go to a customer portal and I don’t have one cause I can’t set up or activate my account. My dogs breath hasn’t changed nor do they look cleaner and I’ve had her on this for 4 months
Response from PetLabCo.Jul 23, 2026
Hi Cara! We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®



