PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Judy N.
Happy with your dental product.
Response from PetLabCo.Apr 6, 2025
Hi Judy, We’re thrilled to hear that our dental product is meeting your expectations! Thank you for your feedback—it means a lot to us! Best regards, PetLab Co.
RT
Good Morning, Pet Lab; Max (9 yrs) and I have enjoyed the benefits of your Probiotic chews which has kept his coat beautiful and his mind active. He is a little feisty puppy and has plenty of energy. He keeps me actively walking at least 3-times a week. I know that his insides are healthy by the looks of his poops. I contribute his health and activity to the Probiotic chews you guys provide for him. Thanks, PETLAB!
Response from PetLabCo.Apr 6, 2025
Hi RT! We really appreciate your feedback! We're so glad to know our Probiotic Chew has been beneficial for your furry friend, Max. Cheers to happy and healthy pups! Best regards, PetLab Co.
Lavetta
PetLab makes it impossible to access any account or orders placed using their website or App! Their products are good but expensive Requiring subscriptions and then trying to manage them when I have been unable to access the information is very frustrating. This has resulted in cancelling subscriptions to stop the madness. But the madness continues with a notice of automatic payment made to PetLab for an account I am unable to access!!
Response from PetLabCo.Apr 6, 2025
Hi Lavetta, Thanks for sharing your feedback. We're sorry to hear about the difficulties you encountered when trying to access your account. Someone from our Customer Service Team will reach out to you about this to assist and resolve your issue. We truly appreciate your patience and understanding. Best regards, PetLab Co.
Nadine H.
Das Produkt ist super, mein Hund verträgt es sehr gut und es hilft auch. Ich hatte ebe falls das Problem mit dem nicht gewollten Abo, aber nach nur kurzem e Mail Kontakt hat eine der Mitarbeiterinnen mir dann helfen können. Also alles gut…
Response from PetLabCo.Apr 6, 2025
Vielen Dank für Ihre freundlichen Worte! Es freut uns sehr zu hören, dass Sie so positive Erfahrungen mit unserem Unternehmen gemacht haben und dass unsere Produkte für Ihre Haustiere einen guten Dienst leisten. Ihr Feedback ist unglaublich wertvoll für uns, und es motiviert uns, weiterhin den bestmöglichen Service und die bestmöglichen Produkte anzubieten. Mit freundlichen Grüßen, PetLab Co.
NTD
I ordered from the uk, purchased a product and set up a subscription. In order to cancel/edit the subscription, I need to set up an account. To do this I need to verify my email. - the verification link sent does not work - have opted to have a new link sent multiple times which never arrives -the ‘contact us’ page of the uk website is blank! -googled the customer service phone number, no one answers -I can’t find the customer service email for the uk Really really poor organisation, technical support and non existent customer service so far! Will be definitely be cancelling subscription if I ever manage to speak to someone!
Response from PetLabCo.Apr 6, 2025
Hi there! Thanks for sharing your feedback, and we're very sorry to hear about the difficulty you encountered when trying to cancel your subscription. We'd like to help resolve this for you ASAP. Kindly provide your order ID so that we can check on this for you. Thank you! Warm regards, PetLab Co.
Brittany
I received an envelope for my most recent subscription order and it did not have the product inside. The envelope was empty. I tried calling and sat on hold for over an hour before I had to hang up. I then tried emailing and the email address given on the website for help and received an automated response saying the email address does not take emails. I’ve tried calling again but can never get anyone to answer. So now my dog has went without his probiotic chew because they have messed up and I have no way of contacting anyone. This is terrible customer service.
Response from PetLabCo.Apr 4, 2025
Hi Brittany, We're sorry to hear about your recent experience. We completely understand how frustrating this must be, especially when your pup is depending on the product. Due to a recent increase in call volume, our phone lines have been busier than usual, and we're truly sorry for the long hold times and the inconvenience this has caused. Please know that you can also reach out to us anytime through the “Contact Us” page on our website, which is a reliable way to get support. In order for us to look into this and make things right, could you please provide your Order ID? Thank you so much for your patience — we’re eager to get this resolved for you and ensure your pup gets their chews as soon as possible. Warm regards, PetLab Co.
Christy K.
Great products
Response from PetLabCo.Apr 4, 2025
Hi Christy, We’re so happy to hear you’re enjoying our products — it truly means a lot to us. We’re passionate about helping pets feel their best, and it’s always wonderful to know when our efforts are making a difference. All the best, PetLab Co.
J. C.
It’s okay but I don’t think it’s working as much as I would like it to for Harper girl. She’s still licking and nibbling her paws.
Response from PetLabCo.Apr 4, 2025
Hi Jamie, We're sorry to hear that Harper hasn't experienced the results you were hoping for. Every pup is different, and sometimes it takes a bit of trial and error to find the right fit. If you’d like to explore other options that might be better suited to Harper’s needs, feel free to reach out to us at [email protected] — we’d love to help! Warm regards, PetLab Co.
