PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 7, 2025

Hi Nancy, Thank you so much for your continued support over the years—we truly appreciate you and are so glad to hear you love our products! We’re really sorry to hear about the trouble you’ve had with our website. We’re actively working on improvements to make things easier and more user-friendly. If you ever need assistance, please don’t hesitate to reach out to us at [email protected]—we’re always happy to assist! All the best, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi Susan, Thank you so much for sharing this—we’re thrilled to hear that Olaf is feeling so much better! It’s wonderful to know the Probiotic Chews have helped with his skin discomfort. Stories like this mean the world to us! Give Olaf some extra belly rubs from us! Kind regards, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi Nilda, Thank you so much for sharing your experience with us! We're so glad to hear that ProBright has made a difference for your pups. We're grateful to hear that things seem to be better. Thank you for trusting us to be part of your dogs’ care routine—it truly means a lot! Kind regards, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi Amy, We're truly sorry to hear about your experience. We understand how frustrating this situation must feel, and we're sincerely sorry for any inconvenience caused. Due to a recent increase in call and email volume, our response times have been delayed, but please know that we are doing our best to get back to every customer as quickly as possible. We want to clarify that no further charges will occur as long as the one-time purchase option is selected at checkout. If a subscription was selected in error, we’re more than happy to assist with canceling it and ensuring no additional orders are processed. To help us look into this and resolve everything for you, could you please share your order ID? We'll make sure this is addressed promptly. Thank you! All the best, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi Rebekah, We're sorry to hear about the trouble you’ve experienced. We’ve recently been receiving a high volume of calls and messages, which has led to longer wait times than usual. Please know this isn’t the experience we want for our customers, and we’re doing everything we can to respond as quickly as possible. Also, if you're not seeing your subscription when you log in, it may be that the account signup process wasn’t fully completed. In that case, you’ll need to complete the sign-up process, and once that’s done, your subscription should appear and be manageable directly from your account dashboard. To look into your subscription and assist with the cancellation, could you please provide your order ID? Best regards, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hey Diane, Thank you so much for sharing this with us! We’re thrilled to hear that your pups are doing so well with our dental products—and even more excited that their vet is noticing those positive results! 🦷 We truly appreciate your support and love being a part of your pups’ wellness routine. Warm regards, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi Jeannette, Thank you so much for your kind words and continued trust in our products—we’re so glad to hear you can count on your deliveries! We also appreciate your feedback regarding the shipping frequency. One of our customer care team members will assist you with this. Thanks again for being a part of the PetLab Co. family! Kind regards, PetLab Co.

Response from PetLabCo.Apr 7, 2025

Hi Barb, Thank you so much for your feedback, and we’re truly sorry to hear about the experience with your recent order. We really appreciate you bringing this to our attention. We’ll definitely look into this further to see why your dog may be reacting differently. If there's anything we can do in the meantime, please don’t hesitate to reach out at [email protected]—we’re here to help! Kind regards, PetLab Co.