User
I bought a few things from this company…
I bought a few things from this company and shipping always takes forever. I ordered the probiotics for my dogs 16 th birthday. As stated above it didn't make it on time and when I opened the package the probiotic was not in there package. The bonus item and an item that i bought for 50 percent off promo. no customer servoce held for over a half an hour. Sent e mail again no response . so i fight the chatge for the items not recieved and they sent tracking info. so the robbed me. I also purchased the teeth cleaner for dogs and they all hated it and it was messy to use. save your money
Response from PetLabCo.Apr 7, 2025
Hi there, We're so sorry to hear about your experience. We understand how disappointing it must’ve been not to receive everything you ordered. That’s certainly not the experience we want you to have with us. We’ve recently been experiencing a high volume of calls and messages, which has caused delays in our response times. We truly appreciate your patience and are here to help make things right. To investigate this and resolve it for you as quickly as possible, could you please share your order ID? We’ll make sure to review everything and take the necessary steps to address the missing item and your concerns. All the best, PetLab Co.