PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 9, 2025

Hi Cheryl, We're really sorry for any confusion or frustration you’ve experienced — this is certainly not the experience we want for our customers. Please know that we do not enroll customers into subscriptions without their consent. Subscriptions are always initiated by the customer during the checkout process. However, you are able to manage and cancel your subscription through your customer account portal online, or you can reach out to us directly for assistance. A member of our team will be reaching out to you to assist you with this. Thank you for your patience! Kind regards, PetLab Co.

Response from PetLabCo.Apr 9, 2025

Hello Gail, Thank you so much for sharing your experience! We’re thrilled to hear that your dog’s teeth are looking so much better after using our product. We completely understand your concerns about sedation, and we’re happy to know that our product is helping keep his teeth in great condition. Best regards, PetLab Co.

Response from PetLabCo.Apr 9, 2025

Hi Linda, We're sorry to hear that you've had trouble reaching us — that’s definitely not the experience we want you to have. After checking our system, we weren’t able to locate any return request email from you, but not to worry — one of our Customer Care team members will be reaching out to you shortly to assist with your return and make sure everything gets sorted out for you. We truly appreciate your patience and look forward to getting this resolved for you as quickly as possible! Warm regards, PetLab Co.

Response from PetLabCo.Apr 9, 2025

Hi Triona, We're sorry to hear about your experience — this definitely isn’t the level of service we aim to provide. We’d love to look into this for you right away. Could you please share your order ID? That’ll help us track things down and get this resolved as quickly as possible. Looking forward to your reply and getting this sorted for you. Best regards, PetLab Co.

Response from PetLabCo.Apr 8, 2025

Hi Claire, We're sorry to hear about the trouble you’ve experienced when trying to log in to your Customer Account Portal and attempting to contact our Customer Experience Team. Please know this isn’t the experience we want for our customers, and we’re doing our best to answer all calls as quickly as possible. To look into your subscription and assist with the cancellation, could you please provide your Order ID? Best regards, PetLab Co.

Response from PetLabCo.Apr 8, 2025

Hi Rhonda, Thank you for putting your trust in our product. We're so happy to hear that our product is helping your senior lab's digestion. It's always great to hear success stories like yours. All the best, PetLab Co.

Response from PetLabCo.Apr 8, 2025

Hi there, Thank you so much for being a loyal PetLab Co. customer over the years — we truly appreciate your continued support. We're so sorry to hear about the delay with your recent order and the trouble you've had reaching us. This definitely isn’t the experience we want you to have, and we'd love to look into this for you right away. When you have a moment, could you please share your order ID? This will help us investigate what’s going on and get this sorted as quickly as possible. Kind regards, PetLab Co.

Response from PetLabCo.Apr 8, 2025

Hi there, We're sorry for the trouble and any confusion caused. Just to clarify, we don’t automatically enroll customers in a subscription, so we’d love to take a closer look and help sort this out for you. Could you please share your order ID? We’ll make sure we get this resolved as quickly as possible. Best regards, PetLab Co.