PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 13, 2025

Hi Heath, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you with your concern, could you please share your order ID? Once we have this information, we’ll make sure to take care of this for you. Kind regards, PetLab Co.

Response from PetLabCo.Apr 13, 2025

Hi Mark, We're sorry to hear our supplement hasn't worked for your pup and for the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you with your concern, could you please share your order ID? Once we have this information, we’ll make sure to take care of this for you. Kind regards, PetLab Co.

Response from PetLabCo.Apr 13, 2025

Hi Jean, Thanks for your feedback! We're sorry you had this experience and for any confusion. Please note that our subscription plans are completely optional. The One-Time Purchase packages are just beside our Subscribe & Save packages, and our customers have complete control over which plan/package to choose. Kindly share your order ID with us. Once we have this information, we’ll make sure to take care of this for you. Kind regards, PetLab Co.

Response from PetLabCo.Apr 13, 2025

Hi Mary, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you with your concern, could you please share your order ID? Once we have this information, we’ll make sure to take care of this for you. Kind regards, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hi Allison, Thank you so much for your wonderful feedback! We’re happy to hear that both our products and customer service made a positive impression. Our team is dedicated to providing top-quality products and ensuring each of our customers feels valued, so it means the world to know we succeeded in making your experience great. Best regards, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hello Cj, We're glad to hear you're starting to see some positive changes in your pup’s teeth—that’s great news. We totally understand your concern about size and appreciate you giving the product a try despite the initial hesitation from your dog. Adding broth is a smart idea, and we’re happy to hear it helped! We hope it continues to make a difference for both of your dogs. Kind regards, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hi Billy, We're sorry for the frustration and inconvenience this has caused. We're glad to hear you're seeing positive results with the chews, but we completely understand how upsetting this situation must be. Just to clarify, we don’t enroll customers into a subscription without their knowledge—our subscription option is something that must be actively selected at checkout. That said, we absolutely want to get this resolved for you as soon as possible. Could you please provide your Order ID? That way, we can take a closer look and make sure everything is sorted quickly. All the best, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hello Randall, We’re sorry to hear you’re experiencing ongoing issues with your subscription. If you need any help adjusting the frequency or making changes to your subscription, please don’t hesitate to reach out to us at [email protected]. Our team is here and happy to assist you with anything you need to get things back on track. Thank you for your patience, and we appreciate you being part of the PetLab Co. family! All the best, PetLab Co.