PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 11, 2025

Hello Miss Kelly, We're truly sorry to hear about your experience. Please accept our sincerest sorry for the delayed response as we are currently receiving a high volume of inquiries lately — this is definitely not the experience we want for any of our customers. To help us sort this out as quickly as possible, could you please provide your Order ID? We’ll make sure your subscription is reviewed and any further charges are stopped right away. Thank you so much for your patience, and again, we’re really sorry for the trouble this has caused. Warm regards, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hi Mamie, Thank you for your feedback! We understand it can take some time to notice visible changes. For the best results, we recommend giving the product daily for at least 3 months, as consistent use allows the ingredients to show their best potential benefits. If you have any questions, feel free to reach out at [email protected]—our team is always happy to support you and your pup on this journey! All the best, PetLab Co.

Response from PetLabCo.Apr 10, 2025

Hi, Richard! Thank you for joining our community and for sharing your experience with our supplements and service! Warm regards, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hi David, We're so sorry for any confusion or frustration caused. We have been experiencing an unusually high volume of inquiries lately, which has led to longer wait times for our customers, and we're sorry about this. We do see that one of our Customer Care team members has already responded to your concerns. If you haven't seen the message yet, it may have landed in your spam or junk folder. If there's anything else you need or if you have any further questions, please don’t hesitate to let us know—we’re happy to help! All the best, PetLab Co.

Response from PetLabCo.Apr 11, 2025

Hi Bruce, Thanks so much for your feedback—we're thrilled to hear that your pup's front and side teeth are looking better! As for the back teeth, it's not uncommon for those areas to take a bit longer to show results especially those areas that can be harder to reach. Consistency is key, so we recommend continuing daily use to give the product the best chance to reach its full potential benefits. All the best, PetLab Co.

Response from PetLabCo.Apr 10, 2025

Hey, Nadine! We're so happy to hear that Duncan and Mollie are seeing improvements each month! It's great to know the dental benefits are making a noticeable difference—especially with salmon in the mix! 😄 Thanks for trusting us to be part of their wellness journey. With love, PetLab Co. 🐾

Response from PetLabCo.Apr 11, 2025

Hi Paula, We’re sorry for the delay in getting back to you and for the frustration this has caused. We’ve recently received a high volume of emails, which led to a slower response time than usual. That’s definitely not the experience we want for you, and we truly appreciate your patience. One of our team members will be reaching out shortly to assist you with canceling your subscription and getting you the RMA you requested. We’ll make sure everything is taken care of as smoothly as possible from here. Kind regards, PetLab Co.

Response from PetLabCo.Apr 10, 2025

Hi Katherine, We're sorry for the frustration you've experienced trying to cancel your subscription — we completely understand how upsetting that must be, especially when the website isn’t cooperating. One of our Customer Care team members will be happy to assist you directly with this. We’ll make sure everything gets sorted out for you as quickly as possible. Thank you for your patience. Best regards, PetLab Co.