We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hi Bill,
Thanks a ton for your awesome review! We're so happy to hear that our dental supplement has helped make your dog's teeth look great. Give your furry buddy an extra belly rub from us!
Best regards,
PetLab Co.
KE
Ken
getting old…
Savannah is 11 and is getting stiff jointed. These chews have helped her with movement.
Response from PetLabCo.Apr 10, 2025
Hi Ken,
Thank you for sharing your feedback! We're super thrilled to hear that the Joint Care Chews have helped Savannah. Cheers to happy and healthy dogs!
Best regards,
PetLab Co.
JC
Jose Cruz A.
Your company is doing fine
Your company is doing fine. Just one problem my Spanky does not like the flavor of this new delivery. He did enjoy the last couple of deliveries. I don't know if you changed the process or flavor, but now I have to chop it up and put it in his food. Back before he used to eat it right out of my hand.
Thank you
Response from PetLabCo.Apr 10, 2025
Hi Jose,
Thank you for sharing your feedback. We're sorry to hear Spanky isn't as keen on the Probiotic Chews as he used to. Please note that there has been no recent change to the process or flavor. Just like humans, dogs can experience shifts in their taste preferences over time. This can be influenced by factors such as age, changes in health, or even mood. For example, as dogs age, their sense of taste and smell can diminish, which might make certain flavors less appealing to them. We hope this is just temporary, and he will learn to love the chews again.
If you have other concerns, don't forget to reach out again.
Best regards,
PetLab Co.
CU
customer
love the product
love the product — works well as expected.
Response from PetLabCo.Apr 10, 2025
Hi there,
Thanks for the love! We're thrilled that our supplement is helping your dog. Keep those tails wagging!
Best regards,
PetLab Co.
AL
Alexxa
The joint supplements have really…
The joint supplements have really helped my dog at getting up and moving with more ease
Response from PetLabCo.Apr 10, 2025
Hi Alexxa,
Thanks a ton for your awesome review! We're so happy to hear that our Joint Care Chew has helped your dog. Give your furry buddy an extra belly rub from us!
Best regards,
PetLab Co.
TK
Teri K.
It works
It works. I will never have to take one of my babies to the vet for teeth cleaning, ever again! I cannot recommend ProBright enough.
Response from PetLabCo.Apr 10, 2025
Wow, thanks for sharing, Teri! It’s great to hear our ProBright made a difference for your pup. We love hearing success stories like yours! 💙
Best regards,
PetLab Co.
CH
christy H.
Can’t contact. Poor customer service
Like others. Made a purchase. Can’t set up an account in portal. Have emailed and no response. Tried to call. Just music. No answer or call back. Will be escalating with my bank. Very poor.
Response from PetLabCo.Apr 10, 2025
Hi Christy,
We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. Please share your order details with us, and someone from our team will reach out to you. Thank you!
Best regards,
PetLab Co.
LI
LisaHolloway
My Baby girls
My Baby girls yeast infection is under control and there coats are looking a lot better and soft I will recommend you highly .
Response from PetLabCo.Apr 9, 2025
Hi Lisa,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your fur babies' discomfort is under control and that their coats are looking and feeling better. It means a lot to us that you’re considering recommending us — that’s the highest compliment we could receive! 🤗
Warm regards,
PetLab Co.