PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jun 14, 2025

Hi Robert, Thanks for sharing your feedback! We're sorry to hear your dogs had this experience. We're glad they're doing okay now. About your refund, we checked our records and can confirm that a full refund was refunded, the base price plus taxes. If you didn't receive the full amount, kindly send us a message at [email protected], and we'll look further into it. Thank you! Best regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Glenda, We're happy to hear that our supplements have improved your dog's quality of life! It's wonderful to know she's more active and playful. Thank you for sharing this positive feedback. It really made our day! Best regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Juana, We appreciate your feedback and are glad to hear that your pet's scratching has reduced after using the Allergy & Immune Chews. We hope to continue meeting your expectations in the coming days. Best regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Larry, We're sorry to hear your pup doesn't like the Probiotic Chew. We know how frustrating it can be when our pups aren't excited about what we offer them. Here are some suggestions our customers have found successful when their dog is being a picky eater. - Place a little peanut butter on the chew (Xylitol free) - Wrap the chew in a piece of cheese - Place a little bit of plain yogurt on the chew - Wrap the chew in a thin piece of their favorite meat - Place on their favorite food or treat When considering any of these suggestions, please keep in mind any allergies or sensitivities your dog may have. If you have any other concerns, we recommend speaking with your veterinarian. Best regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Johnson, Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first. Our records show that someone from our Customer Experience Team is already in touch with you about this. Thank you for your feedback, and we wish you and your dog all the best! Warm regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Ruth! We appreciate you sharing your positive experience! We're so happy to hear that our Probiotic Chews have significantly reduced Koko's scratching. It's great knowing she's happier too! Best regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Joe! We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. Someone from our team will reach out to you about your order that hasn't arrived. We look forward to getting this resolved for you right away. Best regards, PetLab Co.

Response from PetLabCo.Jun 13, 2025

Hello Linda, We appreciate you sharing your experience. We're happy to hear that you've noticed positive changes in your dog's breath and tartar after using the product for a few weeks. Thanks for the positive feedback, and we look forward to hearing more about your dog's progress! 💕 Kind regards, PetLab Co.