We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Company is okay, my dog couldn't tolerate the product.
Response from PetLabCo.Jun 12, 2025
Hi Marsha,
We're sorry that your dog had this experience. We want to reach out to you to learn more about your dog's experience. A member of our customer experience team will be reaching out directly. Thank you, we look forward to hearing from you.
All the best,
PetLab Co.
CC
Clemente C.
Just a few days I seen a change in her…
Just a few days I seen a change in her eating habits and her demeanor more playful within 5 days her breath was almost cleaned up. I've seen many testimonials and wondered if they were all real but I guess now I know I highly recommend this product
Response from PetLabCo.Jun 12, 2025
Hi Clemente!
We're happy to hear that you saw positive changes in your pet's eating habits, demeanor, and breath after using our ProBright Advanced! We appreciate you sharing your experience and highly recommending our product. Thanks for your feedback.
Best regards,
PetLab Co.
TK
Tina K.
In less than a month I can tell a huge…
In less than a month I can tell a huge difference!
Response from PetLabCo.Jun 12, 2025
Hi Tina!
We're happy to hear that you've noticed such a significant difference in your dog in a short time after using the ProBright Advanced! Thank you for sharing your positive experience with us.
Best regards,
PetLab Co.
TM
Tom M.
The stuff didn’t work
The stuff didn’t work, it’s expensive, my dog wouldn’t eat it. Tried it for three months absolutely no difference in breath or teeth and they give you a pat answer on any complaint
Response from PetLabCo.Jun 12, 2025
Hi Tom,
We're really sorry to hear that our supplement didn’t provide the results you were hoping for. That must be incredibly frustrating, especially after investing time and money into trying to help with your dog's dental health. We never want our products to feel like an expensive disappointment, and your experience is important to us.
Since every dog’s system is different, sometimes what works well for one might not have the same effect on another. If you’d like, our Customer Experience Team can assist in finding alternative options. Don't hesitate to reach out to us at [email protected].
Your feedback matters, and we truly appreciate you giving our product a chance. We’re wishing you and your pup the best, and if there’s anything else we can do, we’re here for you.
Best regards,
PetLab Co.
SK
Susanne K.
Ware nicht erhalten
Ware gekauft. Bezahlt per PayPal. Geld weg und nichts bekommen. Support angeschrieben. Keine aussagefähige Antwort bekommen. Passt bloß auf.
Response from PetLabCo.Jun 12, 2025
Hallo Susanne,
Es tut uns leid zu hören, dass Sie Ihre Bestellung nicht erhalten haben. Wir werden das gerne für Sie überprüfen. Bitte teilen Sie uns Ihre Bestelldaten mit. Sobald wir diese Informationen haben, können wir Ihnen helfen, Ihre Bestellung zu finden. Wir danken Ihnen!
Mit freundlichen Grüßen,
PetLab Co.
PK
Patrick K.
I have two dogs and they both won’t eat…
I have two dogs and they both won’t eat them. I will try to put them in food.
Response from PetLabCo.Jun 11, 2025
Hi Patrick,
We're sorry to hear your dogs aren't enjoying it. Some customers place a little peanut butter on the chew (Xylitol free), wrap the chew in a piece of cheese, placing a little bit of plain yogurt on the chew, wrapping the chew in a thin piece of their favorite meat, or place it on their favorite food or treat.
When considering any of these suggestions, please keep in mind any allergies or sensitivities your dog may have. Feel free to reach out to us at [email protected] if you have further questions.
Best regards,
PetLab Co.
KB
Kytronn B.
Product has very good ingridients
the product has very good ingridients. however, my dog refuses to eat them. I dice them into very small pieces and add the diced pieces to his food but refuses to eat. Therefore, I do not know if the product works.
Response from PetLabCo.Jun 11, 2025
Hi Kytronn,
We appreciate you sharing your experience. We're sorry to hear your dog isn't a fan of our product. Some of our customers have found success by incorporating peanut butter or wrapping the chew in cheese. Alternatively, try offering the chew with plain yogurt or wrapping it in their favorite meat. Before attempting any new approaches, however, don't forget to take into account any allergies or sensitivities your dog may have. Feel free to reach out to us at [email protected] if you have any concerns. 🙌
Best regards,
PetLab Co.
JO
Joell
Being it has only been 10 days the only…
Being it has only been 10 days the only thing I have noticed is the bad breath has stopped. We did find out that our 7 1/2 year old Cane corso has a fast acting cancer so other issues may be causing issues. 😢
Response from PetLabCo.Jun 11, 2025
Hi Joell,
We’re so sorry to hear about your sweet Cane Corso’s diagnosis. Our hearts go out to you during this incredibly difficult time. 💔 We’re glad to hear the product has helped his breath, but we completely understand that other health concerns may be at play. Given the circumstances, we always recommend checking in with your vet to ensure the product is still the right fit for your pup’s specific condition. Sending love and gentle hugs your way. 🐾❤️
All the best,
PetLab Co.