PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 6, 2025

Hello Rebecca, Thank you for your review! We’re happy your order arrived quickly and hope you enjoy it. Best Regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Abdias, We’re really sorry to hear about your experience and appreciate you taking the time to share it. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Regarding getting a refund, we can process a refund for items that are sealed and unopened if returned within 30 days of purchase. To make it easier, we offer a free return label for eligible returns. We’d love to take a closer look at this. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Amado, We're happy your dog loves it! Thank you for letting us know about your positive experience; we appreciate it. Best Regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Julie, We're so happy to hear that our product has made a positive change to your dachshund. Thank you for sharing this wonderful success story with us! Best Regards, PetLabCo.

Response from PetLabCo.Dec 5, 2025

Hi Shannon, We regret to learn that your delivery was not received. Although we rely on a third-party courier for deliveries, this is certainly not the experience we want for you. We’ll make sure one of our team members reaches out personally to assist and get this resolved for you. Thank you for hanging tight while we fixed this up. Best regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hi Lauren, We appreciate you bringing the leakage issue to our attention again. We're sorry the seals were broken and caused a mess. We'll investigate why this keeps happening with your regular shipments and work to prevent future issues. Someone from our Customer Experience team will personally reach out shortly to help sort this out for you. We sincerely appreciate your patience throughout this matter. Warm regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Salve, We're happy to hear that your order arrived on time! We appreciate your positive feedback and your time. Best Regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Robert, Thank you for letting us know. I’m sorry to hear that you weren’t impressed with the delivery company. While the package was delivered on time, we’d really appreciate learning more about what happened so we can better understand your experience. Please note that we don’t have control over how third-party carriers handle deliveries, but your feedback is very important to us. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.