PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Travis B.
Everything has been good so far.
Response from PetLabCo.Dec 4, 2025
Hello Travis, We're happy to hear that you are having a good experience. Thank you for letting us know about it; we appreciate it. Best Regards, PetLabCo.
Keith C.
It made it to my house in great time..
Response from PetLabCo.Dec 4, 2025
Hello Keith, We're happy to hear that your order arrived promptly! Thank you for your positive feedback; we appreciate it very much. Best Regards, PetLabCo.
Daquan L.
I didn’t get it
Response from PetLabCo.Dec 4, 2025
Hello Daquan, We’re very sorry to hear that you haven’t received your package. I checked our system, and it’s showing as delivered on our end. Our team will be reaching out shortly to confirm the address we have on file and make sure you receive your order as soon as possible. Best Regards, PetLabCo.
Janice Phillips P.
I have cancelled this subscription 3 times by email and they continue to send the product and charge me.Bad customer service
Response from PetLabCo.Dec 4, 2025
Hello Janice, We’re so sorry to hear about your experience — that’s definitely not the level of service we want for you. We weren’t able to locate any previous emails from the address on your account, so we’d love to understand how you reached out so we can look into this further for you. You’re always welcome to reach out to us directly at [email protected] or give our Customer Experience Team a call at +1-866-4-PETLAB (1-866-473-8522), which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Darlena H.
Delivered on time in excellent condition.
Response from PetLabCo.Dec 3, 2025
Hello Darlena, We're happy to hear that your delivery arrived on time and in excellent condition. Thank you for your positive feedback; we appreciate it. Best Regards, PetLabCo.
Sharyn F.
I keep trying to cancel my auto delivery and it just goes in circles you make it impossible to cancel
Response from PetLabCo.Dec 3, 2025
Hello Sharyn, We’re so sorry to hear how frustrating it’s been trying to cancel your subscription. That’s definitely not the experience we want for you, and we appreciate you letting us know. To better understand what happened, could you share a bit more about your experience while trying to cancel? I can see that your subscription has now been successfully canceled on our end. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
maryann C.
they replaced an empty envelope which i received with the first delivery. it was sliced open on the bottom of the envelope
Response from PetLabCo.Dec 3, 2025
Hello Maryann, We appreciate you bringing this to our attention, and we’re so sorry that you received an empty, damaged envelope. That’s certainly not the experience we want for you. We’re glad to hear that you received a replacement right away. If there’s anything more we can do to help, we’re always here for you. Best Regards, PetLabCo.
Rita S.
We need to stop the order Thank you
Response from PetLabCo.Dec 3, 2025
Hello Rita, We understand you’d like to stop your shipment. Please know that you have the option to cancel or manage your subscription anytime through our customer portal. You’re also welcome to reach out to us directly, and we’ll happily assist with the cancellation for you. For the quickest support, you can use the “Contact Us” form on our website, which connects you with our team right away. In the meantime, our team will be reaching out to ensure this is fully resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
