PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 8, 2025

Hi Yolanda, We appreciate your feedback and 5-star rating. We're sorry to hear that the product isn't meeting your dogs' needs. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs, and what may work for one may not work for another. It might be beneficial to explore other options or discuss alternative approaches with your veterinarian to address your pup's specific needs. Thank you so much for giving it a try and for your feedback! We value your input and use it to continuously improve our work and products to better serve you and your dogs in the future. Best regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

We're happy to hear that your delivery arrived on time and in perfect condition. Thank you for your interest in the Probright for small dogs. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hola, Mario: Te agradecemos que compartas tu experiencia. Lamentamos que el producto no haya ayudado a tu perro. Los suplementos pueden tardar hasta tres meses de uso constante en mostrar sus beneficios potenciales. Sin embargo, cada perro tiene necesidades diferentes y es posible que se requiera un enfoque distinto para obtener los resultados que esperas. Mientras tanto, nuestro equipo se pondrá en contacto contigo para asegurarse de que recibes toda la atención necesaria. ¡Te agradecemos mucho que nos hayas informado de esto! Saludos cordiales, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Rachel, Thank you for sharing your experience. We’re truly sorry to hear that your pets didn’t enjoy the product — we know every dog has unique tastes, and it can be frustrating when something doesn’t work for them. At PetLab Co., we offer a 30-day return policy for items that are sealed, unopened, and in the same condition as received. If your product meets these requirements, we’d be happy to guide you through the return process. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello Sonja, Thank you so much for your feedback! We’re thrilled to hear your delivery experience was perfect 👌. If you need anything else, we’re always here to help! Best Regards, PetLabCo.

Response from PetLabCo.Dec 8, 2025

Hello BG, Thank you for letting us know! We’re glad the situation got sorted out. It sounds like the first envelope caused some confusion, but we’re happy to hear your actual shipment arrived the next day. Best Regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Heather, We’re sorry to hear that you had trouble accessing your account and reaching out to us. Could you please let us know how you tried to contact us so we can better understand the issue and assist you promptly? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure that we are able to update your address for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 6, 2025

Hello Mark, We’re very sorry to hear that you are having trouble canceling your order and subscription. We understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.