We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
NEVER submit autoship. I cancelled my subscription and was charged almost $25. Rediculous!!!
Response from PetLabCo.Dec 22, 2025
Hello Helen,
We are sorry about the inconvenience, and we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further?
Best regards,
PetLabCo.
DP
Deborah P.
I did not sign up for a subscription…
I did not sign up for a subscription yet they've charge my account and sent me more product claiming I did. I tried to contact them and they kept saying they were going to send me an email link which I never received even though I repeatedly asked for it. I'm now going to have to go through my credit card company to dispute this charge. This is a dishonest company.that is trying to steal from people.
Response from PetLabCo.Dec 18, 2025
Hello Deborah,
We’re truly sorry to hear about this experience and understand how upsetting this must feel. We take concerns like this very seriously.
After reviewing our records, we weren’t able to locate any prior contact or emails using the address associated with this review. That said, we’re more than happy to help resolve this directly.
Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option
You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention.
Kind regards,
PetLabCo.
RJ
Rebecca J.
I’ve tried to unsubscribe to this many…
I’ve tried to unsubscribe to this many times and it never works. I throw the product away when I get it.
Response from PetLabCo.Dec 18, 2025
Hello Rebecca,
We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active.
You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention.
Kind regards,
PetLabCo.
RM
robert M.
DO NOT USE THE SUBSCRIPTION!!!!
DO NOT USE THE SUBSCRIPTION!!!!! We have tried multiple times to cancel the subscription and they still automatically charge our card and ship the product. Buy as single use ONLY!!!! Not very happy about this. I would NOT recommend this company because of this.
Response from PetLabCo.Dec 18, 2025
Hello Robert,
We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active or not. Could you please share your order ID so we can locate your account and assist further?
You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
Kind regards,
PetLabCo.
SM
Sean M.
Sh--ty Support, NOT worth doing bussiness
I canceled my order/subscription the same day I placed it. I was unable to create an account and when contacted their representative,I was left hanging. If thier support is this shitty, then so must be thier product. Do yourself a favor shop a different brand.
Response from PetLabCo.Dec 18, 2025
Hello Sean,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. That’s certainly not the level of support we strive to provide.
If your order or subscription was canceled the same day it was placed, we’d be happy to review this for you and confirm its status to ensure everything was handled correctly. Could you please share your order ID so we can locate your account and assist further?
Best Regards,
PetLabCo.
JO
Joc
These people run a phony company
These people run a phony company. No support, website broken. Sign you up with “membership” no returns. Should be barred from business in the US. Cancelled credit card, open disputes with PayPal, correspondence to FCC, consumer protection, complaint bureau, Better Business Bureau. They need to be run out of business
Response from PetLabCo.Dec 18, 2025
Hello Joc,
We’re truly sorry to hear about your experience and understand how frustrating this has been. That is certainly not the experience we want for any of our customers.
We do have an official website where customers can securely place orders, manage their accounts, and reach our Customer Experience Team for support. Subscription details, including the option to choose a one-time purchase or auto-ship, are displayed before checkout, but we understand how this can sometimes be confusing. Could you please share your order ID so we can locate your account and assist further?
If you’re open to it, our team is always available to help review your account, cancel any active subscriptions, and address your concerns. You can reach us directly through the Contact Us form on our website, which is the quickest way to connect with us.
Best Regards,
PetLabCo.
CU
customerMaria
Todo muy bien gracias
Todo muy bien gracias. Mis perros están mejor y saludables.
Response from PetLabCo.Dec 18, 2025
Hello Maria,
Thank you so much for the update! We’re truly happy to hear that your dogs are doing well and feeling healthy. If you ever need anything or have questions in the future, please don’t hesitate to reach out—we’re always here to help. 😊
Best Regards,
PetLabCo.
MC
Marcia C.
Delivered right to the door
Delivered right to the door
Response from PetLabCo.Dec 18, 2025
Hello Marcia,
We're glad you found our delivery convenient. Thank you for your positive feedback; it means a lot to us.
Best Regards,
PetLabCo.
