PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 22, 2025

Hello Mandy, We're happy to hear that Clear Ears Therapy has made a positive difference to your dog's ears. We appreciate you sharing this positive outcome and are delighted your pup is feeling his best! Best Regards, PetLabCo.

Response from PetLabCo.Dec 22, 2025

Hello Robert, We understand you’d like to cancel your subscription and respect your decision. If you have any feedback, we’d love to hear it. It helps us improve. Please know that you have the option to cancel your subscription through our customer portal. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 22, 2025

Hello Tomasa, We're happy to hear that our product is supporting your dog's digestive health! We appreciate you taking the time to share your positive experience. Best Regards, PetLabCo.

Response from PetLabCo.Dec 22, 2025

Hi Pat, We're so sorry to hear your dog had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We take these issues very seriously. We’re here to help and would love to assist further. Could you please provide your Order ID? All the best, PetLabCo.

Response from PetLabCo.Dec 22, 2025

Hello Bobette, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 22, 2025

Hello Amy, We’re truly sorry for the frustration this has caused and for the delay in getting back to you. We’ll be happy to assist with the product you received and arrange a replacement for you. Our team will be in touch shortly to make this right. Best Regards, PetLabCo.

Response from PetLabCo.Dec 22, 2025

Hello Carolina, We're so happy to hear that the process of getting your package went smoothly! Thank you for your feedback and for letting us know about your experience. Best Regards, PetLabCo.

Response from PetLabCo.Dec 22, 2025

Hello Tammi, We’re truly sorry to hear about your experience and understand how frustrating this situation feels. That’s certainly not the impression we want to leave. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’re sorry to learn that you’ve had difficulty reaching us. That’s certainly not the experience we want for our customers. You can always contact us by emailing [email protected] or contacting our Customer Experience Team at +1-866-4-PETLAB (1-866-473-8522). Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.