Ruthjean M K.
Ridiculous Return Policy.
I ordered for the first time some products that they offered. 2 of the products ( Chewable treat & Probiotic Vitamins) were reject by my dog. But in the first place, I have to open both container/package to be able to give it to my dog. But their returned policy says " only unopened product are eligible for return". How would I know if my dog like their product or not, if Im not able open the package/container, to be able to give it to my dog. My dog CANT READ AND DECIDE IF ITS GOOD FOR HIM OR NOT BY JUST SHOWING THE PACKAGE! I emailed them but I can only get a refund for the unopen. I ordered 2 each to avail for the discount, now I only get a refund for 1 each unopen and the open one which not even 1 item ( tablet/ stick) was taken cant be return or refunded. As I said to them in the email, I will dispute the charges in CCC and also file a complain to the Depattment of Consumer Affair. I hope this review useful enough. I gave them 5 star for fast delivery but not on their Return Policy.
Response from PetLabCo.Dec 16, 2025
Hello Ruthjean, Thank you for sharing your experience. I’m sorry to hear your pup isn’t a big fan of our chews. Our return policy—which is available on our website—states that only unopened products are eligible for return. At this time, we do not offer a money-back guarantee. That said, we do understand that every dog is unique, particularly when it comes to taste preferences. For pups who may be a bit picky, many pet parents have found success by offering the chews with a little xylitol-free peanut butter, wrapping them in cheese or a thin slice of their favorite meat, adding a bit of plain yogurt, or mixing them with their regular food or a favorite treat. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.