PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 24, 2025

Hi there, We appreciate you taking the time to share your experience. We're glad the ProBright Advanced works great for your dog. We're so sorry to hear about the damaged packaging and the spill during delivery. A member of our Customer Experience team will follow up with you directly to provide support and help resolve the issue. Kind regards, PetLabCo.

Response from PetLabCo.Dec 24, 2025

Hi Kelly, We regret you're having trouble creating an online account and canceling your subscription. We never place customers into a subscription without their approval — a subscription only applies if the “Save more with a subscription” option is selected and left on during checkout. Could you please share your Order ID so we can look into this further for you and your pup? Best regards, PetLabCo.

Response from PetLabCo.Dec 24, 2025

Hi Valerie, We're very sorry to hear about the missing deliveries and the difficulty you've experienced reaching us. We know how frustrating it is when your pet's supplement is delayed. Please know that you can always reach out to us through the 'Contact Us' page on our website. We’d love to investigate this further. Could you please provide your Order ID? All the best, PetLabCo.

Response from PetLabCo.Dec 23, 2025

Hello Nelsie, We're happy to hear that your dogs love the treat! It's great to know that it made a positive change. Thanks for sharing. Best Regards, PetLabCo.

Response from PetLabCo.Dec 23, 2025

Hello Cori, We’re very sorry to hear that you’re having trouble canceling your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Dec 23, 2025

Hello Annette, We’re sorry to hear that you haven’t received your package. Our records currently show that it was marked as delivered, and we’ll be more than happy to look into this further to help ensure you receive your order. In the meantime, a member of our team will reach out to you shortly to assist you further. Thank you for your patience. Best Regards, PetLabCo.

Response from PetLabCo.Dec 23, 2025

Hello Teo, We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We are also sorry if our previous responses did not clearly address your return request—that’s not the experience we want for our customers. We’d like the opportunity to review this properly and help make things right. Could you please share your order ID with us so we can locate your account and assist you further? Best Regards, PetLabCo.

Response from PetLabCo.Dec 23, 2025

Hello Jody, We're happy to hear that you're pleased with our timely delivery and accurate order fulfillment. Thank you for sharing your positive experience with us! Best Regards, PetLabCo.