PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 9, 2026

Hi Cea, We’re truly sorry for the frustration this has caused, and we appreciate you taking the time to share your feedback about the customer account portal. We appreciate your efforts in attempting to update your subscription directly through your account. We were unable to find any previous requests submitted to our team regarding this issue, but you can reach out to us anytime through the “Contact Us” page on our website, and our support team will be happy to assist you. You’ll hear from someone on our Customer Experience team shortly — they’ll make sure this is taken care of. Kind regards, PetLabCo.

Response from PetLabCo.Jan 9, 2026

Hi Susan, We’re very sorry to hear that your order wasn’t received. It appears that the address update was not successfully completed, which is why it was delivered to your previous address. We’ll make sure one of our team members reaches out personally to assist and get this resolved for you. Thank you for your patience. Warm regards, PetLabCo.

Response from PetLabCo.Jan 9, 2026

Hi Lupita, Thank you so much for sharing this amazing feedback! 🌟 We’re absolutely happy to hear how quickly the chews helped Jonah and Max. We truly appreciate your recommendation and your kind words—it means the world to us. Please give Jonah and Max some extra love from us. Thank you again for trusting us with your fur babies! 💙 All the best, PetLabCo.

Response from PetLabCo.Jan 9, 2026

Hi Kimberly, We're very sorry you've had trouble reaching us. Please know that we always aim to respond to all inquiries and concerns as quickly as possible, and we’re sorry if you felt unheard or left waiting. We’d really appreciate the opportunity to look into what may have happened and make this right for you. When you have a moment, could you please share your order ID with us so we can investigate further? Thank you for your patience, and we look forward to helping you. Kind regards, PetLabCo.

Response from PetLabCo.Jan 8, 2026

Hello Debz, We’re very sorry to hear about the frustration you experienced with your December order and the delay in getting a response. We completely understand how upsetting it must have been for your pup to go without the probiotic. To help us better understand what happened, could you let us know how you tried to reach us? For example, do you recall the email address you used or the phone number you dialed? We want to make sure your attempts to contact us went to the correct channels and improve our customer service moving forward. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 8, 2026

Hello Dana, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 8, 2026

Hello Cindi, We’re very sorry for the frustration and inconvenience this has caused. We completely understand how upsetting it must be to have difficulty reaching us while trying to resolve a delivery issue. To help get your order re-delivered as quickly as possible, could you please provide your order ID so we can locate your account and assist you further? You may also contact your local courier directly regarding the delivery issue for faster resolution. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Jan 8, 2026

Hello Margaret, We are sorry about the confusion. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.