PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 7, 2026

Hi Greg, We’re really sorry for the experience you had. We’ll do our best to respond as quickly as possible and look into this for you. If you’re willing, could you please share your order ID with us so we can investigate what happened and review the delivery issue in detail? We appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi Robin, We're happy to hear that our product made such a positive difference for your dogs! We appreciate you sharing your experience and are glad their itching is under control again. Your feedback inspires us to keep doing what we do—helping pets live their best lives. All the best, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi Stephanie, We regret that your dog isn't a fan of our ProBright. We understand that every dog is unique, just like their palates. Maybe try mixing in some of your dog's favorite treats, like peanut butter or cold cuts. Just remember to consider any allergies or sensitivities he may have with these ideas. All the best, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi Rob, We appreciate your feedback and are glad the ProBright seems to be working well for your dog. We’re really sorry for the frustration and confusion you’ve experienced. Just a reminder that subscriptions are only created when the “Save more with a subscription” option is selected during checkout — we never enroll customers without their permission. Please send us your order ID, and our team will gladly review your account and help resolve this as quickly as possible. Thank you for giving us the opportunity to assist. Warm regards, PetLabCo.

Response from PetLabCo.Jan 6, 2026

Hello Susan, We appreciate your long-term support and are so glad our products and quick shipping meet your expectations. Thank you for the A++ rating! Best Regards, PetLabCo.

Response from PetLabCo.Jan 6, 2026

Hello Michelle, Thank you for sharing your experience. We’re really glad to hear that the probiotic chew has made a positive difference to your pup—that’s wonderful to know. We’re truly sorry for the frustration you’ve experienced with your subscription and the difficulty reaching us by phone. This is certainly not the experience we want for our customers. We understand how inconvenient it is to continue receiving monthly shipments when you’ve requested a three-month delivery schedule. We’d really like the opportunity to help resolve this for you. Please reach out to us directly at [email protected] with your order details, and we’ll be happy to review your subscription, adjust the delivery frequency, or pause it as needed. Thank you for bringing this to our attention—we appreciate your feedback and the chance to make this right. Best Regards, PetLabCo.

Response from PetLabCo.Jan 6, 2026

Hello Victoria, We’re sorry to hear that you had trouble returning your package, and we appreciate you reaching out. To process a return, please contact us first so we can provide you with a Return Merchandise Authorization (RMA). To be eligible, the item must be unused, in the same condition as received, sealed and unopened, and returned within the 30-day return window. Could you please share your order ID so we can locate your account and assist you further? We’ll be happy to help. Best Regards, PetLabCo.

Response from PetLabCo.Jan 5, 2026

Hi Ryan, We're truly sorry for the frustration and confusion this situation has caused. Once an order enters the shipping process, we’re no longer able to cancel it on our end. That said, you absolutely still have the option to return the order for a full refund once it arrives. We’re more than happy to guide you through that process and make it as easy as possible for you. This was never our intention, and we’re not trying to give you the runaround. We genuinely want to resolve this for you and make things right. If you could please share your order ID, we’ll look into your order immediately and make sure you’re fully taken care of. Kind regards, PetLabCo.