PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 8, 2026

Hello Sonya, We’re really sorry to hear about the difficulties you’ve been experiencing, and we understand how frustrating this must be. This is certainly not the experience we want for our customers. Thank you for explaining what’s been happening. We’d like to take a closer look at your account to ensure your subscriptions are updated correctly and that no further unwanted orders are processed. Please reach out to us directly at [email protected] or call our Customer Experience Team at +1-866-4-PETLAB (1-866-473-8522) so we can review your account in detail and resolve this for you as quickly as possible. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Jan 8, 2026

Hello Lisa, We're happy to hear that our product has made a positive difference to your pup! Thank you for sharing this wonderful feedback with us. Best Regards, PetLabCo.

Response from PetLabCo.Jan 8, 2026

Hello Johanna, We’re sorry to hear that you haven’t received your package. According to our records, the courier has marked the delivery as completed and provided delivery photos. We also see that a member of our team has already reached out to you. We sincerely apologize for the inconvenience this has caused, and we’ll be in touch shortly to make sure this is resolved for you as quickly as possible. Thank you for your patience. Best Regards, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi Todd, We're sorry for the inconvenience caused. It shows that your orders were delivered within our standard 3–5 business day timeframe. Although the orders were placed on the same date, they were checked out as separate orders, which is why they were processed and mailed separately. This can sometimes make it feel like delivery takes longer overall, and we understand how inconvenient that can be. If you’d prefer to have your items shipped together in the future, please don't hesitate to reach out to us at [email protected] we're always happy to help! All the best, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi Gloria, We're very sorry to hear about the missing shipment and the related charge. To make sure we fully understand and assist you correctly, one of our customer experience team members will contact you. Thank you for your patience, and we look forward to helping resolve this for you. Kind regards, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi John, We appreciate you bringing this to our attention. We're sorry to hear the delivery bag was wet, even though the bottles were full. We'll look into this to this issue for you. Someone from our Customer Experience team will personally reach out shortly to help sort this out for you. We truly appreciate you hanging in there with us. Kind regards, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi Virginia, We're happy to hear that you and your dogs love our service! We appreciate your kind words and are glad that our products bring joy to your furry friends every night. All the best, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi Thomas, We’re truly sorry for the frustration this caused. Please know that you can always reach out to us through the “Contact Us” page on our website, where our team is happy to help. A member of our team has reached out to you to assist with this, and we sincerely appreciate your patience while we work to get everything sorted out. Thank you for bringing this to our attention. Warm regards, PetLabCo.