Pluto
I wanted to try this for my dog so I…
I wanted to try this for my dog so I bought a 3 month supply of the powder since it’s supposed to take about 3 months to see changes. Then in less than a month, I was charged an increased cost for another 3 month supply of the product without being notified of the price increase OR that another shipment was being sent out. It was too late to cancel. So now I have 6 months of powder and I’m not even finished my first container yet!!! I wouldn’t recommend buying from them. I am not the only person complaining about this in the reviews. This company should notify the customer before charging their card and give them a few days to cancel or postpone the shipment. I also CANNOT get in touch with their customer service for a refund. I was trying to connect to a human through their chat for over an hour and gave up. I will continue to try to get a refund.
Response from PetLabCo.Jan 11, 2026
Hello Pluto, We’re really sorry for the frustration caused by receiving an unexpected shipment. Please know that if you received another package, it’s likely due to a subscription selected at the time your initial order was placed. We also understand your concerns regarding pricing, and we’d be more than happy to look into this for you. Could you please share your order ID so we can review your account and assist you further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.