PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 12, 2026

Hello Christine, Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello Elizabeth, We are so happy to hear our product is making a difference to your pup! We appreciate you taking the time to share your positive experience with us. Best Regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello Candy, We appreciate you sharing your experience with your pugs. We will look into this further for improvements. Best Regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello William, Thank you for your feedback—we’re glad to hear the delivery was quick! We’d be happy to help adjust your renewal to every three months. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 12, 2026

Hello Mary, I’m truly so sorry for your loss. Losing a beloved pet is incredibly heartbreaking, and my heart goes out to you during this difficult time. Regarding the two containers you recently received, I completely understand your situation. Our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello Michael, We're so happy to hear about Wilson's progress! Thank you for sharing this positive update with us; we appreciate it. Best Regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello Jody, We’re so sorry to hear about your experience and about what you and your pup have been through. We understand that you had difficulty reaching us, and we’d appreciate it if you could let us know how you tried to contact us so we can look into this and improve our support. You can always contact us at [email protected] or contact our Customer Experience Team at +1-866-4-PETLAB (1-866-473-8522). 💙 In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Jan 9, 2026

Hi Kathleen, We’re really sorry for the confusion and the inconvenience this caused. It appears that the subscription is still active and that no cancellation was completed prior to this order being sent out. We’ll have one of our Customer Experience team members connect with you directly to take care of this. We're grateful for your patience here. Kind regards, PetLabCo.