PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 13, 2026

Hello Sonia, We're happy to hear that the delivery and packaging were excellent and your dog loves the product! We do recommend giving out the supplement daily for optimal results. Thanks for sharing your experience! Warm regards, PetLabCo.

Response from PetLabCo.Jan 12, 2026

Hello Lance, Whenever you have a moment, please feel free to reach back out to us—we’ll be happy to assist you. Best Regards, PetLabCo.

Response from PetLabCo.Jan 12, 2026

Hello Linda, I’m so sorry to hear that your package arrived damaged and empty—thank you for letting us know. I completely understand how frustrating this must be. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 12, 2026

Hello Gary, We're so happy to hear that your order arrived on time! Thank you for your positive feedback; we appreciate it. Best Regards, PetLabCo.

Response from PetLabCo.Jan 12, 2026

Hello Andy, I’m truly sorry to hear about your pet. That’s heartbreaking. We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Kind regards, PetLabCo.

Response from PetLabCo.Jan 12, 2026

Hello Renae, Thank you for sharing your feedback with us. We’re really glad to hear that you love the product and that shipping has been smooth. I’m sorry to hear about the difficulty you experienced when trying to stop the subscription—that’s certainly not the experience we want for our customers. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello Laura, We appreciate your positive feedback and are happy everything went well. We've noted your request to cancel your next order. Our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo. Best Regards, PetLabCo.

Response from PetLabCo.Jan 11, 2026

Hello there! I’m sorry to hear your pup isn’t a big fan of the ProBright. We understand that every dog is unique, especially when it comes to their taste buds. Here are a few tips that often help picky eaters enjoy their chews and powder: 1. For Dry Food: Slightly wet your dog's food and then add the recommended amount of ProBright. 2. For Wet Food or Food with Liquid (food) Topper: Simply add the recommended amount of ProbBright. 3. You could also try mixing it with a bit of bone broth. It is a good idea to help make it more palatable to your pup without diminishing the benefits of ProBright. Please keep in mind any allergies or sensitivities your dog may have, and if you have further concerns, we recommend checking with your vet. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Could you please share your order ID so we can locate your account and assist further? Could you please let us know how you tried to contact us? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.