Gloria S.
The company slammed me with extra…
The company slammed me with extra products and have yet to respond to my requests for return authorization#’s They continue to ask for the same info which I’ve given them now 5-6 times. Their AI can only do so much and the humans do not respond. The product is the highly advertised tooth powder for dogs. To answer your reply: I did “try” to adjust the subscription and the website kept faulting. I did immediately send your company an email explaining my dilemma, within minutes of the order submission. The response I received (the next day) was that the order was already in label/shipping, and couldn’t be stopped. Many emails/chats with your AI and a phone call later… I had to wait for the product to return it. Now the best part of that experience IF isn’t enough…. after the product arrived…I tried multiple times over 3+ days to get an RMA. No luck. Not until yesterday, after a lengthy (1.5 hour) wait hold and speak with a representative who was very nice I will say. She FINALLY got my RMA numbers to me. Should it really be this hard? Really? IF your company would’ve stopped the subscription from coming with the initial order we wouldn’t be here. I would have been happy, got to try the teeth cleaning powder on my dogs. Which I now refuse. If the powders work as well as your customer service … I don’t want them anywhere near my dogs. Order numbers 20828267 12021709
Response from PetLabCo.Jan 14, 2026
Hi Gloria, We’re truly sorry for the frustration this has caused. We’d really like to look into this and help make things right. If you’re able to provide your order ID, we can locate your account and assist with the return request as quickly as possible. You also always have the option to manage your shipments based on your dog’s needs through the customer account portal on our website, where you can adjust, pause, or cancel orders at any time. Your concerns truly matter to us, and we appreciate your patience while we work to resolve this. Best regards, PetLabCo.