PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Michael M.
Good service
Response from PetLabCo.Jan 19, 2026
Hello Michael, Thank you for your kind feedback! We’re happy to hear you had a good experience. If there’s anything we can help with in the future, please don’t hesitate to reach out. 😊 Best Regards, PetLabCo.
Gabriel P.
I am well pleased with the delivery services that brought me my dog's supplies, thank you!
Response from PetLabCo.Jan 19, 2026
Hello Gabriel, We're happy to hear that you were pleased with the delivery of your dog's supplies. Thank you for sharing your positive experience with us! Best Regards, PetLabCo.
SHARON T.
Delivered as expected.
Response from PetLabCo.Jan 19, 2026
Hello Sharon, Thank you for the update! We’re glad to hear your order was delivered as expected. Please don’t hesitate to reach out if you need any assistance—we’re always happy to help. Best Regards, PetLabCo.
Marylee H.
I signed for auto ship but you ship too quickly!!!! I am now 2 full containers ahead with the half container I am working on! I am using the product as directed and like it but will have to cancel my order soon or I will be buried in the stuff!
Response from PetLabCo.Jan 19, 2026
Hello Marylee, Thank you for sharing this with us—I completely understand how receiving shipments too quickly can be overwhelming, especially when you’re already well stocked. I’m glad to hear you’re enjoying the product and using it as directed. The good news is that you don’t need to cancel your subscription. You have the option to adjust the delivery frequency so shipments arrive less often. You can make this change anytime through our customer portal, or if you’d prefer, I’d be happy to assist you with updating the schedule for you. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Best Regards, PetLabCo.
Susan P.
I like the products and see good results. I was not expecting two shipments. Will vontinue to buy products but hope not to get doubled up again.
Response from PetLabCo.Jan 19, 2026
Hello Susan, We’re sorry for the confusion regarding the two orders you received. Upon checking your account, it appears there was an existing subscription created when your initial order was placed, which explains why two shipments were sent. We’d be happy to help resolve this for you! You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Heidi C.
Product is always shipped on time & arrives on time. I give this product to my dog every day. Thanks for the great service!
Response from PetLabCo.Jan 19, 2026
Hello Heidi, We're happy to hear that the product consistently arrives on time! We appreciate you trusting us with your dog's daily needs and thank you for your great feedback. Best Regards, PetLabCo.
JP
Always delivered on time
Response from PetLabCo.Jan 19, 2026
Hello JP, We're happy to hear that your order arrived on time. Thank you for your positive feedback; we appreciate it. Best Regards, PetLabCo.
David C.
Having loads of problems with this company. Ordered one patch to try it out and it doesn't work. Unknown to me they automatically sign you up for monthly deliveries. And even when I cancelled it and deactivated my account they still sent them and took the cash out of my bank account £25 a touch so I now have to go to my bank to get it stopped Raging.
Response from PetLabCo.Jan 19, 2026
Hello David, We're sorry you're not seeing the desired results with our ProBright Advanced. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. We encourage allowing a bit more time so your pup can get the most out of the supplement. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Could you please share your order ID so we can locate your account and assist further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.
