PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 15, 2026

Hi Mary, We’re truly sorry for the frustration this caused and for the delay you experienced while trying to cancel your subscription. We always aim to respond and assist as quickly as possible. Please know that you can also manage or cancel your subscription anytime through the customer account portal on our website if you signed up. We’d really like the opportunity to look into this for you and make sure everything is properly resolved. If you’re able to share your order ID/ number, we can review your account and assist you further right away. Thank you for your patience. Best regards, PetLabCo.

Response from PetLabCo.Jan 15, 2026

Hi Mark, We’re truly sorry for the frustration and confusion this caused. It appears that after the January autoship order was processed, the rebill date was updated to January 8. Because of this sequence of updates, the system attempted to process an autoship on January 8, which led to the unexpected payment attempt you noticed. We do believe that one of our Customer Experience team members has since responded to your email and addressed the issue. Thank you for your patience while this was being sorted out, and we truly appreciate you bringing this to our attention. Best regards, PetLabCo.

Response from PetLabCo.Jan 16, 2026

Hi Shekely, We are sorry to hear there's a difficulty getting your dog to take their supplement at first. Try incorporating peanut butter or wrapping the chew in cheese, giving it with plain yogurt or their favorite meat, or placing it on top of their preferred food or treat. Just remember to consider any allergies or sensitivities your dog may have before trying new approaches. All the best, PetLabCo.

Response from PetLabCo.Jan 15, 2026

Hi Joana, We're sorry if your order caused any confusion. To clarify, any changes to the subscription will take effect after the next scheduled order. Someone from our Customer Experience team will follow up with you shortly to provide support and address your concern. Thank you so much for your understanding. Warm regards, PetLabCo.

Response from PetLabCo.Jan 15, 2026

Hi Arlete, We're truly sorry for the confusion caused. At PetLabCo., we do not impose any cancellation fees for canceling a subscription. Our subscriptions can easily be canceled by contacting our Customer Experience Team or logging into your Customer Account Portal on our website at no charge. We would like to investigate this further to clarify the situation. Our Customer Experience team will be in touch to provide further support and resolution. Thank you. Kind regards, PetLabCo.

Response from PetLabCo.Jan 15, 2026

Hi Michael, We're sorry to hear how frustrating this has been for you. We absolutely do not want anyone to feel scammed or misled, and that’s not how we do business. For transparency, we don’t require a “customer number” to cancel a subscription. We only ask for the necessary details—such as an order number so we can accurately locate and verify the account and make sure we’re assisting the right customer. That helps us protect your information while resolving things correctly. You can also manage or cancel your subscription anytime through the customer account portal on our website if you signed up. We’d really like the chance to help make things right and clear up any issues for you. Please share your order number so we can locate your account and assist you further as quickly as possible. We appreciate your patience. Warm regards, PetLabCo.

Response from PetLabCo.Jan 15, 2026

Hi Ben, We regret to hear that you had difficulty canceling your subscription. We’ll have one of our Customer Experience team members connect with you directly to take care of this. We really appreciate you sticking with us while we sorted this out. Warm regards, PetLabCo.

Response from PetLabCo.Jan 16, 2026

Hi Michael, We appreciate your feedback and are sorry the shipment's timing was inconvenient. We want to clarify that a rebill notification was sent to your email three days before your shipment. Our system automatically generates and sends these notifications to make sure that customers are informed in advance. You can check your spam or junk folder. We understand your concern, and a member of our Customer Experience team will reach out directly to help and support you. Your patience means a lot — thank you. Warm regards, PetLabCo.