PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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dominique D.
no more cancel
Response from PetLabCo.Jan 20, 2026
Hello Dominique, I understand that you’d like to cancel moving forward. Please note that you also have the option to manage and cancel your subscription directly through our customer portal. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.
REX W.
Driver was pleasant, kind, and very professional. Followed all instructions.
Response from PetLabCo.Jan 20, 2026
Hello Rex, We're happy to hear that the driver's professionalism and attentiveness met your expectations. Thank you for sharing your positive experience with us. Best Regards, PetLabCo.
nicole P.
It seemed like the product was great at first but after continual use it stopped working now I have a 1 and 1/2 left and they decide for another $50 they're going to send me another one without my permission I did not sign up for subscription I deliberately made sure that I did not sign up for subscription and guess what I have a subscription that I didn't know I had and now I'm being charged for something I don't want or need. stay away! I should have listened to the other reviews that said the same thing.
Response from PetLabCo.Jan 20, 2026
Hello Nicole, We're sorry you're not seeing the desired results with our product. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.
Richard M.
it was delerved and I sent you an email to discontinued my account Iin early december I also sent you the same a few days ago..
Response from PetLabCo.Jan 20, 2026
Hello Richard, We understand that you’d like to cancel your subscription, and we’re sorry we weren’t able to reach out sooner. Please note that you do have the option to cancel your subscription through our customer portal. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Best Regards, PetLabCo.
Katrina S.
my puppy has a yeast infection and your product has helped
Response from PetLabCo.Jan 19, 2026
Hello Katrina, We're so happy to hear that our product has made a positive difference to your pup. However, our products are not a medication and cannot cure, treat, or prevent diseases, illnesses, or infections. Thank you for sharing this positive feedback with us. Best Regards, PetLabCo.
Serena S.
My little guy was without his vitamins for 4 days, it was not because of Petlabs but because of the US Mail service.. it was originally shipped the 31st of December, it was not received until around the 13th of January it kept being shipped to different post offices and being put on the wrong trucks at some point it was in a local neighboring town and sent to Florida.. but luckily we finally received it and his tummy is trying to catch up and doing better.
Response from PetLabCo.Jan 19, 2026
Hello Serena, Thank you for sharing this update! We’re glad to hear your little guy finally received his product. We’re so sorry for the delay caused by the mail service—it sounds like your package had quite the adventure! We truly appreciate your patience, and we’re happy to hear it has finally reached you safely. We’ll be sure to share your experience with our team as feedback to help improve future deliveries. Best Regards, PetLabCo.
JOSE
I’ve used the plan for 5 months the dog treats for my dog to stop licking his paw, ear problems, the product doesn’t work
Response from PetLabCo.Jan 19, 2026
Hello Jose, We're sorry to hear the Probiotic Chews did not provide the benefits you were hoping for. We understand that every dog is unique in how they respond to certain ingredients. You’re always welcome to reach out to us directly. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Andrea D C.
An easy way to help the pups.
Response from PetLabCo.Jan 19, 2026
Hello Andrea, We’re so glad to hear you find it an easy way to help your pups! 🐾 Thank you for sharing your feedback, and please let us know if there’s anything else we can assist you with. Best Regards, PetLabCo.
