PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 3, 2026

Hello Lana, I’m really sorry for this experience and for the frustration it’s caused. I completely understand why you’d be upset—especially when you were home and never received the package. That’s certainly not the experience we want for you. We truly appreciate your understanding as we’re experiencing a higher-than-usual volume of requests. I’d be happy to personally look into the delivery issue and make this right, including reviewing the failed delivery attempts and processing a refund if the order was not received. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Feb 3, 2026

Hello Ellen, we appreciate you sharing your experience! We're happy to hear that you're seeing such positive results and that your dog's teeth are. It's great to know you're pleased with the product. Thanks for the feedback! Best Regards, PetLabCo.

Response from PetLabCo.Feb 2, 2026

Hi there! We appreciate your feedback! We are so happy to hear you are seeing the benefits for your dog. It is wonderful to hear she is loving it so far. Thank you for taking the time to share with us. Best regards, PetLabCo.

Response from PetLabCo.Feb 3, 2026

Hello Janice, I’m really sorry for the frustration this has caused and for the time you’ve spent trying to reach us—especially being on hold for that long. We truly appreciate your understanding as we’re experiencing a higher-than-usual volume of requests. To sign in, you’ll first need to register your account. That said, if you’re having any trouble at all, we’d be more than happy to assist you directly and take care of the cancellation for you. When you have a moment, could you please provide your order ID so we can locate your account and help you more efficiently? Best Regards, PetLabCo.

Response from PetLabCo.Feb 2, 2026

Hi KL, We are very sorry to hear about the trouble you've experienced with your subscription and our customer service. We strive to provide the best support possible, but due to high volumes of calls and inquiries, wait times can sometimes be longer than we’d like, and we’re sorry about this. To clarify, we never place customers into a subscription automatically. A subscription is only created if the “Save more with a subscription” option is selected during checkout. That said, we absolutely want to review your account to understand exactly what happened and make sure everything is corrected properly. Could you please provide your Order ID/number? Warm regards, PetLabCo.

Response from PetLabCo.Feb 2, 2026

Hello Barbara, We're happy to hear that your order arrived quickly and met your expectations! We appreciate your kind words regarding our customer service and thank you for your positive feedback. Best Regards, PetLabCo.

Response from PetLabCo.Feb 2, 2026

Hello Kesha, We're happy to hear that you were pleased with our product in the past. Thank you for your positive feedback and continued support! Best Regards, PetLabCo.

Response from PetLabCo.Feb 2, 2026

Hello Gary, We’re sorry to hear you’re having trouble canceling your order. Please note that once an order has been generated, it needs to be canceled through our customer support team. We’d be happy to assist you—could you please provide your order ID so we can help right away? Best Regards, PetLabCo.