PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 4, 2026

Hello James, We’re very sorry to hear about your experience and understand how frustrating this must be. Please accept our sincere apologies for the difficulty you’ve had reaching us. We’re currently experiencing a higher-than-usual volume of requests, which has caused delays, but we’re actively working to improve our response times. Could you please provide us with your order ID so we can locate your order for you? Best Regards, PetLabCo.

Response from PetLabCo.Feb 4, 2026

Hello Colin, We're so happy to hear that our product is helping Junior! Thank you for letting us know about your positive experience. Best Regards, PetLabCo.

Response from PetLabCo.Feb 4, 2026

Hello Ronald, We understand that you’ve requested to cancel your account, and we’re sorry to see you go. One of our team members will be reaching out shortly to confirm your cancellation and assist with any final details. Thank you for being a part of PetLabCo. Best regards, PetLabCo.

Response from PetLabCo.Feb 4, 2026

Hello Mrs. Alison, We’re truly sorry to hear about your experience, and we understand how upsetting this situation must be, especially when unexpected charges are involved. Please accept our sincere apologies for the difficulty you’ve had reaching us. We’re currently experiencing a higher-than-usual volume of requests, which has caused delays, but we’re actively working to improve our response times. We understand that subscriptions can sometimes be confusing. Before completing checkout, customers are able to review whether a one-time purchase or subscription option is selected. That said, we never want anyone to feel stuck or unheard. Thank you for sharing your order number (830234). We’d be happy to look into this right away, assist with canceling the subscription, and discuss return and refund options, including a free return if needed. Our customer care team is here to help, and we truly appreciate the opportunity to make this right for you. Best Regards, PetLabCo.

Response from PetLabCo.Feb 4, 2026

Hello Renalyne, We’re truly sorry to hear about your experience, and we understand how frustrating this must be. We are sorry for the delay in our response. We’re currently experiencing a higher-than-usual volume of inquiries, but we’re actively working to improve this. We’re also very concerned to hear about the condition of the products you received, as this is certainly not the experience we want for our customers. We’d be happy to assist you with canceling your subscription and processing a refund as soon as possible. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.

Response from PetLabCo.Feb 4, 2026

Hello Andrea, We're so happy to hear our product is making such a difference for your senior Chihuahuas! We appreciate you sharing your positive experience and spreading the word! Best Regards, PetLabCo.

Response from PetLabCo.Feb 3, 2026

Hello Jerry, We're happy to hear that you're seeing such positive changes in your dog's dental health! Thank you for sharing your experience with us. Best Regards, PetLabCo.

Response from PetLabCo.Feb 3, 2026

Hello Lauren, We're happy to hear that you love our product and that it arrives on time and in great condition! It's wonderful that your picky eater enjoys it. Thanks for your positive feedback! Best Regards, PetLabCo.