Richard G.
Your shipping company is garbage
My dog had been taking these for like 2yrs. Always had good reveiws for it until the last 4 or 5 months the orders are always late l. They changed there service provider to a cheaper shipping company called uni uni never had problems when it 2as sent through fed ex now uni uni can neve4 find my address which means I them have to call and get a replacement package so my dog has continuously missed days because we have to wait for the package to get here. They said they would fix this month's ago but yet here it is February and it's late again and my dog has no pills. Im getting pretty frustrated and ready to just stop using them. So please be cautious when buying if they are using a little shipping company to save money just cancel your order and find a new product. UPDATE last night 2-5-26 received new email from different shipping company never heard of. Low and behold this company can NOT find my house either. So it's another failed attempt. I miss the FED EX option or even the USPS, they never had any issues. It's a real bummer when smaller company get bigger and start cutting corners to save money.
Response from PetLabCo.Feb 5, 2026
Hi Richard, We're very sorry to hear about the shipping issues you've experienced. We appreciate you bringing this to our attention. I’d be happy to personally look into the delivery issue and make this right, including reviewing the failed delivery attempts and processing a refund if the order was not received. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.