PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing13,463 approved reviews, newest moderated first
Jerrie hill M.
Friendly e-mails they r not being pushy on buying things from them
Response from PetLabCo.Feb 2, 2026
Hello Jerrie, We're happy to hear that you appreciate our friendly emails and our approach to not being too pushy. Thank you for your positive feedback! Best Regards, PetLabCo.
ESTEFANI H.
ESTEFANI MOM
Response from PetLabCo.Feb 2, 2026
Hello Estefani's Mom! Thank you for your five-star feedback! We’d love to hear more about your experience and how we can make it even better for you. Feel free to reach out anytime—your input helps us improve. Best Regards, PetLabCo.
Pedro Munoz J.
Doesnt work-Dont buy Custome serivce no help And top it off no phone-Dont BUY
Response from PetLabCo.Feb 2, 2026
Hello Pedro, We are sorry to hear that you did not see results, and for the inconvenience in trying to contact us. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards. We truly appreciate your understanding as we’re experiencing a higher-than-usual volume of requests. Could you please provide your Order ID so we can look into this for you? Best regards, PetLab Co.
Valerie
I received my package on time. My only concern is that it arrived sooner than I needed it. I don’t know how to change the delivery date.
Response from PetLabCo.Feb 2, 2026
Hello Valerie, Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help adjust your subscription to a schedule that works best for you. Our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Best Regards, PetLabCo.
Karla Lin L.
Great! My delivery always comes when I need it and my dogs love them.
Response from PetLabCo.Feb 1, 2026
Hello Karla, We're happy to hear that your deliveries are always on time and your dogs love our products. Thank you for your positive feedback; we appreciate it! Best Regards, PetLabCo.
Vera H.
My auto ship is always perfect
Response from PetLabCo.Feb 1, 2026
Hello Vera, We're happy to hear that your auto-ship experience is always perfect! Thank you for letting us know. Best Regards, PetLabCo.
Ripped O.
TERRIBLE CUSTOMER EXPERIENCE. I ordered their highly touted “Tailored Probiotic Chews”, having received “5 star” reviews glaringly posted all over their website. I had to pay for shipping because I didn’t order (er over order) enough. Came to just under $30 for a small container that arrived by FedEx which I paid for. Anxiously opened it up, dug out a little “beef” flavored treat…. nothing. My pup would not go near it. NOT INTERESTED. No how, no way. To get him to eat it, I had to….. 1)chop it into little pieces, so he couldn’t discern it from other food in his bowl, 2) mix it into my recently acquired Purina ONE Classic Ground Chicken and Brown Rice Entree Adult Wet Dog Food, which he LOVES and is wayyy more nutritious than these over-priced BS supplements, and 3) sprinkle pork and chicken powder on top. DO NOT BUY THIS CRAP. This is a gimmick. Oh, when I called for a “refund” of my “trial” purchase, I was told…. Our refund policy is stated on our website. You didn’t purchase enough to qualify for a refund, so you’re out what you paid. STAY FAR AWAY FROM THIS DECEPTIVELY ADVERTISED COMPANY. YOU WILL REGRET IT IF YOU DONT.
Response from PetLabCo.Feb 1, 2026
Hello there, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We are sorry for any confusion regarding shipping — we do offer free shipping for subscription orders or for purchases that meet our minimum order requirements. We completely understand that your pup wasn’t a fan of the chews, and we truly appreciate the creative ways you tried to get them to enjoy them. Every dog has different tastes, and while some pups love our products, we know that isn’t always the case. Regarding our return policy, we can only accept returns for products that are unopened and purchased within 30 days. While we don’t offer a money-back guarantee, we would still like to assist you further. Could you please provide your order ID so we can see how we can help? Thank you again for sharing your experience — your feedback helps us improve. Best Regards, PetLabCo.
Mary
Never received my order, but was charged for it. I have tried using the contact form and the online chat and I never received a response. I have paid for a service that I never received and I can't seem to get anyone at the company to help me out. My pet is also without his supplement that was helping which has resulted in itching returning.
Response from PetLabCo.Feb 1, 2026
Hello Mary, We’re so sorry to hear that your order hasn’t arrived, and if you haven't received a response from us. We truly appreciate your understanding as we’re experiencing a higher-than-usual volume of requests. Could you please provide us with your order ID? Thank you for bringing this to our attention, and again, we’re sorry for the trouble this has caused. Best Regards, PetLabCo.
