Lisa B.
Avoid
Avoid, avoid, avoid. I was one of at least two residents in our building in River North who had property stolen by a Minte employee while they were cleaning. The company defended the employee, and the only recourse we have is to warn others.
Response from The MinteSep 12, 2019
Hi Lisa. Thank you for your review. We take theft allegations very seriously. As a standard practice, a full investigation of the incident was conducted including suspension of the Housekeeper in question while we gathered more information. As a company that values their employees as well as clients, we do not want to make any assumptions towards either party. I apologize that you had such an experience and that the resolution left you unsatisfied. (last service conducted in April 2019) Sincerely, Narriman Ribeiro Quality Assurance Manager