Morgan H.
Unimpressed
I’ve used The Minte twice for deep cleans - I work from home and am somewhat of a neat freak, so hiring a cleaning service was really to help get my 1 bedroom apartment is sparkling order. The first deep clean was great, which I scheduled a few weeks after getting a puppy (so my apartment really needed it) - everything was well cleaned, with exception the shower which I would have liked seen cleaned a little more, and I felt as though my money was well spent. The second cleaning was really disappointing - everything was moved or reorganized (I know that’s part of the game, but I spent 20 minutes afterwards putting things back into logical order), the floor was left streaky and kind of sticky, and the cleaning products left a weird smell in my apartment (I’m all about bleach, but this was something musty and strange). In general, I felt as though that second cleaning was a complete waste of money. I will say that the convenience factor is nice, and since they’re coordinated through my apartment’s management office, I do feel as though they are trustworthy people. I would also appreciate if there was some alert to let you know that the cleaning has begun, as well as more specific times for scheduling. Overall, I’m unimpressed and will probably use another service if I want to get my apartment cleaned in the future.
Response from The MinteSep 11, 2019
Hi Morgan, Thank you very much for the feedback. Allow me to apologize for the lack of consistency you experienced with the two Deep Clean services. At the Minte, we understand that consistency is of utmost importance to our clients, which is why we make it a priority in our decision-making as a company. We are in the process of making significant improvements in our training program and quality assurance efforts, including extending the training period and implementing weekly manager inspections for every team member. Additionally, we have invested in a new scheduling tool so that clients can enjoy service from the same Housekeeper more often. Morgan, if you are interested in giving The Minte another try, please email me directly at [email protected] and I'd be happy to personally assist you and address any other concerns. Thank you for taking the time to leave a review and allow us to make improvements. Sincerely, Narriman Ribeiro Quality Assurance Manager