The MinteReviews of theminte.com

Shockingly bad at cleaning, not even great at rearranging and straightening up. Surfaces were left sticky, bookcase (the only piece of furniture which needed dusting) hadn't been dusted at all, baseboards untouched, trash not taken out. I booked a deep clean of a small 600ft apartment and it was the worst cleaning ever. Also incredibly over priced!

I've been using The Minte weekly and have been loving the service. Last week when the cleaners didn't arrive in the morning as requested I messaged their customer service saying there was a no show and can we reschedule. After a couple hours after reaching out they finally arrived but we were back in the unit with our out of town guests and it was too late for cleaning. The customer service rep was very snarky telling me the morning requested window was just that, a request and they can come when they want. Since they arrived in the afternoon they charged me though the service was never provided. Their customer service stinks!

I’ve used Minte for two times. The first time is a regular cleaning which is ok but not detailed and thorough, especially not good for pet family who are having trouble with pet hair. And they are late for a long time. The second time is a move out cleaning. Since I left a pile of clothing in the dryer. I told the field manager of the Minte in advance and ask them to get it out and drop those in the lobby. And they answered yes and said will fold it, drop it to the lobby. However, when I asked the property if they have received that from the housekeeper, the property said no and double checked the cameras that day. The Minte also checked with the cleaner and field manager that day and affirms they have gave to the concierge. The truth is the cleaner leaves the cloths by the door and didn’t let anyone know that. It was disposed as trash eventually. And the Minte passes the buck and said they didn’t promise anything and they are not responsible for that. It sucks and will not use again.

The service is great until something happens. We had the Minte clean our apartment starting in April of 2019. We enjoyed the service as our place was always clean when we returned home. Unfortunately, during one of the cleanings in November, my wife's engagement ring was stolen at the same time the employee Minte was cleaning our place. The ring was in a box in a closet that supposedly was against Minte's policy to clean. It was not lying out in the open, and my wife was home during the cleaning. During the police investigation, it became clear that the Minte had not taken meaningful action on several earlier complaints of theft by this employee. (The employee was previously accused of stealing earphones and rings that were later reported as being pawned at local pawnshops). Even after the police report, the Minte has refused to take any responsibility for the theft (It is now July and the Minte has still not resolved our complaint) or resolve our concerns about their services. We share this so if you use their service, make sure you secure any valuables in locked areas to prevent their disappearance!

Overall, she did a great job. But there were several areas that were still dusty. I would like to change my next clean from a hotel clean to deep clean again.

Avoid, avoid, avoid. I was one of at least two residents in our building in River North who had property stolen by a Minte employee while they were cleaning. The company defended the employee, and the only recourse we have is to warn others.

I did not receive a service cleaning, but was still charged???

Failed to deliver requested cleaning service. Called to ask why. Minte stated they would reschedule and complete the service paid for. No follow up occurred from Minte. I’ve called and left messages to follow up with Minte and there has been no response. A company that’s customer service focused with no customer service likely has a bleak future.