The MinteReviews of theminte.com

The cleaning themselves are ok (the thoroughness is highly dependent on the individual cleaner), but the customer service is absolutely, shockingly bad. They clearly have no idea how to manage schedules and are not helpful in any way. The app is difficult to manage and there is no way to track when your cleaner will arrive - even when you request "morning" the cleaners are ALWAYS late so its just luck if yours will show up when you schedule.

The first couple times Minte provided cleaning services for my apartment were spectacular. They did a very through job of cleaning and dusting including; making the bed, dusting everything, cleaning appliances, and taking out the rubbish bin. However, within a few weeks the quality of cleaning drastically degraded. I canceled the services after discovering the staff was using my personal cleaning supplies, which I keep on hand for small messes. This along with the sub-par level of service was very disappointing.

Last cleaning was late and incomplete compared to previous cleanings.I made management aware of the problem, so hopefully it will not be repeated. Service has been great up until this time. This was a hotel style cleaning, and the person doing the cleaning quit after 1 hour and left. Normally the cleaning of a 2 bedroom, 2 bath unit takes at least 2 hours, sometimes almost 3. Also, I work from home, so I cannot set aside 5 hours to accommodate someone’s schedule.

The hotel service is totally fine, not amazing but worth the price in my opinion. The app is good, booking changes easy to make, and the convenience of them working with my apartment building is great. However, I opted for the "deep clean" service twice. Both times I found it to be woefully insufficient. It was seemingly no different from the hotel service, and basic things like wiping down the bathroom mirror were not done. That's something I'd expect from the hotel service, let alone the deep clean. I also had an incident where the person cleaning my apartment accidentally turned on the burner on my stove and then left. This melted some drinks I had on the counter, they leaked everywhere, plastic melted into my stove, etc. I reported that this happened and received zero communication about it. All in all, it's hard to recommend the service. The trappings are well done. It's easy to set up, convenient, and seemingly well managed. But the cleaning just isn't up to snuff, and that's what I'm using it for. If I'm paying hundreds of dollars for deep cleans, very basic cleaning things need to be done, at bare minimum. The quality control on the cleaning staff is currently the weak point, I assume. Hopefully that changes as the company grows.

Great model and cleaners were all excellent! The company has poor, even rude middle management with poor communications. The company also appears to be shortchanging their workers’ tips and misrepresenting what they pay them (only $2/hour extra). I'm concerned staff members were fired wrongfully for raising concerns about both.