Dharmini D.
Good but not very thorough
Good but not very thorough. Everything was put away nicely. Vacuuming was not very thorough - still saw visible pieces of debris on floor that should have been picked up. There was no checklist inside apartment or door hanger on outside indicating cleaning was completed.
Response from The MinteNov 8, 2019
Hi Dharmini. Thank you for your detailed feedback. We will certainly address the issues you listed with the appropriate Field Manager and Housekeeper so that it doesn't happen again. At the Minte, we coach and enforce high-quality standards, and hold each employee accountable for our customers' experience. Your feedback is very important in our efforts to deliver the expected level of service, each and every time. Sincerely, Narriman Ribeiro Quality Assurance Manager